Customer Engineer II - San Francisco

At Vertiv we design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. We are the trusted Service Provider for 70 of Fortune 500 companies including industryleading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a bestinclass Customer Service and Safety culture
• Company leaders have many years of handson Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive handson learning
• Competitive benefits include: Company vehicle smartphone laptop personal protective equipment (PPE) other toolsofthetrade 401k Profit Sharing & Generous PTO/Vacation Plan Medical Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation work instructions and selfhelp troubleshooting guides
• Companywide commitment to promoting a strong work/life balance
• An employerofchoice for Veterans with technical backgrounds
  • Rely on limited experience and judgment to plan and accomplish goals

SUMMARY:

A Customer Engineer II is responsible for installation commissioning scheduled and emergency service on products serviced by Liebert commensurate with appropriate certification. The CE is required to establish promote and maintain excellent rapport with all customers coworkers sales representatives and others as appropriate. The CE is also required to maintain continuous communication with CRC Area/District Offices and direct manager.

DUTIES & RESPONSIBILITIES:

ROLE

• Perform a variety of work related tasks
• Capable of working under general supervision but to a large degree independently
• Maintain certifications per Job Progression table

TECHNICAL

• Render on site and phone assistance to customers
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines 14 hours rule
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines
  • Time cards expense reports mileage reports ticket closure et al.
  • Maintain individual inventory in accordance with company policy
  • Provide estimated time of arrival to the Customer Response Center where applicable
  • Maintain company property according to company policies
    • Vehicle credit cards PPE test equipment laptop pager et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer for where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a first time fix for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making strong decisions technical and commercial under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed onsite response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
  • Maintain proper and adequate level of internal communications
  • Managers coworkers Support Services electronic communications et al.

KNOWLEDGE SKILLS & ABILITIES:

• Required experience (one or more of the following)
  • ASEET preferred
  • ASMET
  • Six years military experience in a related field
  • Equivalent industry experience
• Job Progression requirements
  • Minimum of 2 years as a CE I
  • Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart)
  • Meet all aspect of your current job description
  • Consistent Performance appraisal ratings of a score equal to the District average
• Interpersonal Skills
  • Professional
  • Reliable
  • Team Player
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHMs law and electronic theory
• Technical skills
  • Ability to make an immediate site evaluation skills to include: environmental temperature and general operating conditions without supervision
  • Provide required technical fix/repair techniques as necessary
  • Download pertinent operating information to provide independent troubleshooting evaluation
  • Capable of completing tasks and return unit to full operating conditions without direct supervision
  • Ability to summarize and report all work related tasks performed
• Strongskill sets:
  • Communication skills Safety procedures
  • Customer service skills Organizational and planning skills
  • Troubleshooting skills Computer skills
  • Mechanical aptitude

WORKING CONDITIONS:

• Travel is required
• Flexible schedules (weekends evenings and holidays)
• Valid drivers license
• Due to the safety sensitive aspect of the role candidates are required to successfully pass a drug test prior to employment. In addition you will also be required to complete and pass a preemployment background check and a motor vehicle records check.

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs the associate is regularly required to stand walk use hands and fingers handle or feel objects tools or other components; reach with hands and arms; stoop kneel crouch or crawl; talk hear and smell.The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that 1 the individual is otherwise qualified to safely perform the essential functions of the job and 2 such accommodations due not impose an undue hardship.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• HighPerformance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a CustomerFirst Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The anticipated salary range for this role in the CA locality is between$65230$81576 per yearsalary ranges for other geographic localities may vary.Certain roles are eligible for additional rewards including merit increases annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role. The role is eligible to participate in a comprehensive and competitive benefits program including medical dental vision disability PTO holiday pay and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Vertiv/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.