Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Onsite
Status: Fulltime MondayFriday 8:30am 5:00pm
PRIMARY PURPOSE
The Customer Service Representative working under the supervision of the organizations Operations Manager provides direct service to patients. They are often the first and last person a patient interacts with at LCH&D and therefore play an integral role in managing the overall patient experience. Customer Service Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient.
EDUCATION AND CERTIFICATION REQUIREMENTS
- Must have a high school diploma or GED.
SKILL AND EXPERIENCE REQUIREMENTS
- At least 2 years of experience as a receptionist secretary or customer service representative preferably in a healthcare setting (equivalent experience in another office setting is acceptable.
- Bilingual Spanish speaking is a plus.
- Knowledge of dental and medical terminology.
- Must have proficient computer skills and the ability to become proficient in software programs specific to LCH&D i.e. NextGen EPM EHR etc.
- Strong computer skills with proficiencies in Outlook Word PowerPoint Excel.
- Accurate typing and data entry skills.
- Excellent customer service skills.
- Ability to independently coordinate multiple tasks.
- Ability to be responsive in working with a culturallydiverse patient population.
- Ability to work cooperatively with others.
ESSENTIAL FUNCTIONS
- Perform patient registrations by completing an accurate facetoface discussion to obtain demographic insurance financial and appointment related information.
- Schedule appointments in accordance with guidelines.
- Complete daily scanning/indexing duties as assigned to include assisting other departments as needed.
- Collect copay/account paymentsreturn receipts and change.
- Monitor accepted insurance plans and validation thereof.
- Work closely with the billing department to ensure compliance of the payment process and ensure appropriate corrections are made as needed.
- Ensure that adequate office supplies are available to complete tasks and is aware of utilization of the same.
- Prioritize and multitask to meet the demands of a busy office including highvolume of phone calls and walkin traffic.
- Maintain patient flow.
- Build positive relationships with internal and external customers/ patients.
- Demonstrate professional phone etiquette and take complete and accurate phone messages.
- Must maintain accurate records.
- Comply with HIPAA guidelines as all times
BENEFITS
- Excellent Training and Orientation Program
- Paid Holidays
- Generous Paid Time Off (PTO)
- Health Dental and Vision Insurance
- Prescription Coverage
- Employer Paid Life Insurance
- Employer Paid Short and LongTerm Disability
- 401(k) Retirement Plan
- Giving back outreach and true advocacy to the patient community we serve.
Lorain County Health & Dentistry (LCH&D) is an Equal Opportunity Employer and is committed to adhering to employment practices in accordance with the EEOC.
LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
