Service Screener
Service Screener
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Job Description
EMPLOYMENT OPPORTUNITY
Service Screenersgreet welcome and screen visitors in person and over the phone for all relevant/eligible services and programs internally and throughout the county. They act as a liaison between all visitors and agency staff. Service Screeners are trained expected to be experts in resources and referrals. They are expected to greet listen build trust and understand the needs of visitors in order to assess navigate and connect them to services appropriately.
JOB DUTIES AND RESPONSIBILITES INCLUDE:
1. Answer assigned phone lines screen and direct calls to appropriate staff or department.
2. Greet welcome screen and direct all clients donors community members and visitors walking into the agency.
3. Maintain a positive serviceoriented attitude at all times. Interact with participants in a respectful manner that foster selfesteem and empowerment.
4. Screen clients/potential clients administer intake forms review intakes for referrals and services enter data schedule appointments provide resources and warm handoffs as applicable.
5. Determine eligibly for CA services and coordinate referrals with appropriate program staff ensuring that clients are connected to services with appropriate follow through.
6. Assist clients online and inperson in completing program applications paperwork and scheduling of appointments.
7. Issue or provide vouchers critical needs and outreach essentials as applicable. Verify and track data accordingly.
8. Perform appointment confirmation calls as assigned.
9. Process PSE help files electronically.
10. Track calls and types of requests that come in over the phone in person and by email.
11. Keep reception area and waiting room clean and tidy.
12. Ensure clean and accurate data entry. Assist others with data entry as assigned.
13. Provide general clerical support functions as assigned.
14. Provide coverage for breaks and lunches for other service screeners.
15. May be asked to provide Service Screening coverage at other agency locations.
16. Participate in agency staff meetings and trainings as required.
17. Other related duties as assigned by management.
QUALIFICATIONS INCLUDE:
Education & Experience:
- High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred.
- Previous customer service experience preferred.
- Bilingual in Spanish and English strongly desired.
License(s) & Certification(s):
- Must have valid driver license and auto liability insurance if personal vehicle is used for workrelated travel.
- Training necessary (within 6 months of hire): Blood borne Pathogens First Aid/CPR Safety HIPAA deescalation and Narcan administration.
Skills & Abilities:
- Bilingual (Spanish/English) preferred; additional languages helpful.
- Basic clerical skills (filing math calculator data entry legible writing) required.
- Excellent customer service skills.
- Ability to set boundaries resolve conflict problem solve and deescalate issues.
- Must be reliable dependable and demonstrate regular physical attendance.
- Must be able to defuse difficult situations.
- Strong organization and time management required with ability to multitask.
- Proficient in Microsoft Office Suite applications including Excel Word and Outlook programs.
- Must have strong and effective communication skills (oral and written).
- Working knowledge of standard office procedures and technologies (phone computer printer photocopier scanner fax machine) is needed.
- Demonstrated ability to work harmoniously with people from varied cultural socioeconomic educational and experiential backgrounds.
COMPENSATION AND BENEFITS
Starting Pay Range between $18.97$20.93 per hour (DOE)
Benefits Include:
- Medical & Dental Insurance including Rx and Vision
- Life Insurance and AD&D coverage
- SIMPLE IRA Retirement Plan 3 Employer Match)
- Employee Assistance Program
- Paid Sick and Vacation Leave
- 12 Holidays per year
- Health club discount
(Community Action reserves right to modify amend or terminate any benefit at any time for any reason.
TO APPLY:
Qualified candidates are encouraged to apply by providing ALL items requested. Pleasesubmit the following:1 Community Action Application 2 Resume 3 Letter of Interest. You can find alljob announcements and apply online on our website at www.communityactionskagit
Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection
schedule without notice to form eligibility lists for or make appointments to other positions with similar
employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you
require accommodation in the application process please contact our HR Department.
Employment Type
Full-Time
