Member Service Coordinator
Member Service Coordinator
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$ 20 - 22
1 Vacancy
Job Description
Raybourn Group International
Member Services Coordinator Job Posting
Raybourn Group International (RGI) is looking for a detailoriented and customerfocused membership coordinator to join our Indianapolis office. This role serves as a key point of contact helping members access resources manage their accounts and stay engaged. You will also support various programs process orders assist with reporting and provide general administrative support.
Why Join Us
This is a great opportunity for someone who enjoys working with people handling a variety of responsibilities and making a meaningful impact in a memberfocused organization. If youre looking for a role where no two days are the same and where you can build relationships while keeping operations running smoothly wed love to hear from you!
We are proud of our employeedriven culture at RGI and have been named as Best Places to Work in Indiana for five consecutive years!
RGI helps nonprofit organizations trade groups and professional societies run smoothly and grow. Instead of hiring their own staff these organizations hire us to handle important tasks like planning events managing finances organizing membership programs marketing and social media. We also help with bigpicture planning leadership support and professional development programs. Our team takes care of the daytoday operations so our clients can focus on their mission and serving their members.
Membership
- Serve as a primary contact for members answering inquiries via phone and email directing them to resources and assisting with website navigation.
- Process new member applications maintain the membership database manage billing and payments generate reports and support outreach efforts.
- Assist with the membership committee oversee the member awards program and participate in related initiatives.
Survey Program
- Serve as the primary contact for members participating in the customer feedback survey program fulfill orders coordinate supplies and oversee intern support for processing responses.
- Review and compile survey data ensure accuracy provide reports to members track positive feedback for recognition and recommend program improvements.
Product and Order Management
- Process orders from members on behalf of supply partners and handle invoicing and payment collection.
- Maintain product inventory monitor sales and generate reports on commissions and royalties.
- Oversee product and price updates from supply partners to ensure accurate offerings.
General Administrative Responsibilities
- Coordinate accounts receivables by entering check payments and pulling weekly financial reports.
- Enter monthly invoices into invoice management software.
- Assist Executive Director in preparing for Board of Directors meetings including preparing reports and ordering materials.
Required Skills and Qualifications:
- Bachelors degree or equivalent experience required.
- Ability to handle multiple concurrent tasks prioritize and meet deadlines and adapt to changing priorities.
- Proven ability to learn and follow complex procedures and policies.
- Can produce professional documents using Word and Excel.
- Ability to communicate clearly and effectively with team members customers and stakeholders.
- Proficiency in handling customer inquiries particularly via email and phone.
- Strong attention to detail.
- Willingness and ability to learn new skills with a commitment to continuous improvement.
- Desire and ability to be selfmotivated and achieve job responsibilities independently.
- Confidence to engage with the team to reach common goals and collaboratively solve problems.
- Initiative to take on projects and foresee potential challenges and tasks.
- Familiarity with databases such as Salesforce and/or design tools such as Canva a plus.
This posting is not intended to be and should not be construed as an allinclusive list of all responsibilities skills efforts or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements management reserves the right to modify add or remove duties and to assign other duties as necessary.
For more information about Raybourn Group International visit www.raybourn.
TO APPLY:
To apply send a resume and salary requirements to or apply through this portal. Please no phone calls.
Raybourn Group International is an equal opportunity employer (EOE/M/D/V) and embraces diversity within our team and is an inclusive work environment. Review RGIs Diversity Equity and Inclusion Philosophy.
Required Experience:
IC
Employment Type
Full-Time
