Hotel Night Auditor
Hotel Night Auditor
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Salary Not Disclosed
1 Vacancy
Job Description
Hotel Night Auditor
We are looking for an intelligent driven and courteous night auditor. We always strive for our best and our customers see it.
This team member is crucial to the propertys success ensuring that our guests are provided a fast accurate checkin by a smiling friendly face after their long travels addition to managing our guests checkin and checkouts the Night Auditor will be the first responder to any guest issues and assist in keeping our property quiet ensuring our guests have a great nights sleep! Additionally the Night Auditor is responsible for accurately running the audit eachevening to ensure proper accounting and payment processing.
The person selected for this role will have:
- 2 years of experience in a handson customer service role preferably in a hospitality environment
- Computer efficiency
- Passion for customer service
- Strong ability to multitask and prioritize
- Problem identification and resolution skills
- Ability to work with very limited supervision (the Night Auditor is often the only employee on duty)
- Strong administrative skills
- Ability to remain calm while handling guest concerns and situations at night
- Ability to stay awake and maintain focus for long periods of inactivity
Some of the duties include:
- Checking guests in and out
- Answering questions about the neighborhood and surrounding areas
- Setting up morning coffee and other breakfast preparations
- Having conversations with guests throughout the morning/night to give them a great experience
- Assembling and reviewing daily financial/operations records
- Ensuring guests have a quiet experience by enforcing noise curfews occupant policies etc.
- Maintaining strong relationships with local law enforcement when they are onsite
- Capturing company pointofcontact info when available to assist with sales activities
- Reporting any facility issues such as lighting vending machines property damage to management
- Various administrative tasks as assigned by the General Manager
- Routine walks around the property to ensure hotel maintains a quiet and safe environment
We are looking for part time to full time employees. Past hospitality experience is necessary.
Employment Type
Full-Time
