Client Care Supervisor The Landing Family Shelter
Client Care Supervisor The Landing Family Shelter
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$ 80000 - 90000
1 Vacancy
Job Description
Who We Are:CAMBA is a community of staff volunteers clients donors neighbors and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development Family Support Job Training & Employment Support Services Health Housing and Legal Services. We reach more than 73000 individuals and families including almost 13000 youth.CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85 of our families are in living in poverty reflecting the challenges faced by nearly 1.7 million New Yorkers today.
CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive structured therapeutic safe and drugfree facility. Homeless (often mentallyill and substanceabusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.
CAMBAs The Landing Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive structured therapeutic safe and drugfree facility. It provides comprehensive case management services to 169 families who are in a transitional residence program for homeless families. The three story facility has rooms of various sizes common areas and provides onsite security and social services.
Position: Client Care Supervisor
Reports To: Director of Social Services
Location: 9400 Ditmars Blvd Queens NY 11369
What The Client Care Supervisor Does:
- Communicate effectively with clients direct reporting staff peers supervisors and funders.
- Plan and organize program activities to maximize program contracts goals and performance targets.
- Provide training and support to staff and team members regarding psychoeducation mental health assessments and other techniques (i.e. motivational interviewing).
- Develop and implement quarterly training sessions for the continued education and professional development of shelter staff.
- Serve as a liaison and develop linkage agreements with other communitybased organizations and local mental health service providers as necessary.
- Motivate coach and counsel direct reporting staff to excel.
- Ensure that all direct reporting staff completes all necessary documentations including ILPs and referrals to providers as required.
- Ensure that all client charting documentation is uptodate and reflects services provided such as service plans recertifications and psychiatric assessments.
- Assist with the development of program content to address residents needs related to housing substance abuse treatment mental health and employment.
- Provide assistance interventions and followup in regards to critical incidents with clients.
- Encourage teamwork among direct reporting staff as well as among peers.
- Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies procedures and protocols.
- Conduct and document oneonon supervision of direct reporting staff to assess and improve work performance i.e. identify training needs professional development etc.
- Overcome resistance to change from clients direct reporting staff and supervisors/funders.
- Administer constructive discipline to direct reporting staff as needed.
- Monitor clients progress toward their goals (dates achieved) and document via progress notes.
- Review all documentation related to clients progress for accuracy completeness and clarity.
- Review and sign time sheets.
- Prepare performance appraisals for directed reporting staff.
- Conduct chart auditing of client files (i.e. paper and electronically).
- Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
- Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
- Lead and participate in administrative and staff meetings as requested.
- Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
- May prepare marketing materials for the program.
- May reach out and market the program to the community in order to recruit clients.
- May prescreen clients over the telephone for eligibility and may schedule intake appointments.
- May conduct initial intake or assessment of clients and/or clients families and periodic reassessments.
- May have direct client service/program responsibilities in addition to the above.
- May plan coordinate and facilitate social/peer support events including group facilitation for clients.
Minimum Education/Experience Required:
- Licensed Clinical Social Work (LCSW) required and 2 years of supervisory experience
Other Requirements:
- Some schedule flexibility for weekends and/or evenings.
- Knowledgeable about child development trauma informed care culturally affirming and responsive work and familybased clinical interventions.
- Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.
- Child abuse report.
- Bilingual preferred.
Compensation: $80000 $90000 annually
When salary ranges are listed the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate.This includes but is not limited to experience education budget and/or program size internal equity skills and other factors that may be required for the position and organization.
Status: Fulltime 35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance dental insurance 403(b) retirement plan with employer match paid time off (vacation personal and sick time) and paid holidays.
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color people with disabilities and lesbian gay bisexual and transgender people are encouraged to apply. We consider all applicants without regard to race color religion creed gender gender identity gender expression national origin age disability socioeconomic status marital or veteran status pregnancy status or sexual orientation.
Required Experience:
Senior IC
Employment Type
Full-Time
