Ticket Sellerpart-time Flint River Entertainment Complex

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Assist guests in a friendly courteous and professional manner with ticket purchases distribution of Will Call tickets.

This role will pay an hourly wage of $10.00 to $14.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Flint River Entertainment Complex is owned by the City of Albany and is operated by OVG360. Located in Albany Ga. Flint River Entertainment Complex is comprised of three venues the Albany Civic Center Albany Municipal Auditorium and Veterans Park Amphitheatre. Hosting live spectator events banquet meetings trade shows conference concerts and more Flint River Entertainment Complex prides itself on bringing quality entertainment to southwest Georgia.

• Arrives for each scheduled shift on time in uniform and ready to work
• Attentively listens to guests questions and requests
• Provides accurate information to guests relative to events being held in the building including dates times ticket prices discounts restrictions seating options event descriptions and general information about the facility
• Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
• Handles payment transactions whether by cash or credit card in an accurate efficient and timely manner
• Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs receipt or with regard to cash purchases any change is counted back to the guest
• Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested
• Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management the cash in the drawer equals the amount taken in per the ticketing system plus the starting bank
• Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or if necessary contacts Supervisor/Manager to assist guest

Ticket sellers must possess the following knowledge skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job with or without reasonable accommodation using some other combination of skills and abilities.

• High school diploma/GED preferred
• Basic computer skills ideally with a computerized ticketing system
• Previous cash handling and/or retail experience
• Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
• Excellent customer service and communication skills
• Ability to keep accurate and legible records
• Ability to work flexible hours including nights and weekends and some holidays

I have read the above and understand that it is intended to describe the general content and requirements of this job. I understand that the Company may add to or change my duties and responsibilities at any time in order to meet business needs.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.