Order Handling Supervisor- MILWAUKEE WI
Order Handling Supervisor- MILWAUKEE WI
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1 Vacancy
Job Description
Country: United States (US)
Location: Brookfield Wisconsin (USWI)
Location details:
At Konecranes we believe that great customer experience is built on the people behind the Konecranes name people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
POSITION TITLE: Order Handling Supervisor
REPORTS TO: Purchasing Manager
PRINCIPAL RESPONSIBILITIES:
This position manages the day to day activities of the Order Handling (OH) team. They will have the responsibility of creating/modifying the SOP for the OH process. They will also be responsible for the training of new team members along with ensuring the adherence to Konecranes SOP. The Order Handling Supervisor is responsible for all communication with the customer from the OH team once the customer order is received. They will work closely with the Sales team to ensure accurate information is received from quotations given to customers. The position also requires working with other internal departments (purchasing scheduling etc. to gather information for regular customer updates.
Main Responsibilities:
- Ensure the best possible customer service through professional customer interaction and management of orders during a projects lifecycle
- Lead train and manage a team of order management staff responsible for the processing of customer orders in accordance with company SOPs
- Functional daily responsibility for all order handling employees (evaluate hire wage determination overtime management etc.
- Execute and monitor appropriate customer service measures
- Understanding of SAP and developing more efficient ways to input and extract data on a daily basis
- Develop and report KPIs for the OH team
- Other duties as assigned
EDUCATION: Bachelors degree and a minimum of 5 years of relevant work experience or more than 8 years of relevant work experience
OTHER REQUIREMENTS:
- Positive attitude and true willingness to help our customers
- Proven strong leadership communication and personnel management skills
- Excellent organizational and problemsolving skills
- Good verbal and written communication skills
- Knowledge of SAP or equivalent business systems
*KC #monus #cbus #nxt
Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission.Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Konecranes is a worldleading group of Lifting Businesses serving a broad range of customers. We are truly a global company with 16900 employees at 600 locations in 50 countries. For over 80 years we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Required Experience:
Manager
Employment Type
Full Time
