About Us:At VNA Health our mission is to revolutionize healthcare through compassion and innovation ensuring every individuals wellbeing is prioritized. Were dedicated to empowering our employees to make a real difference in the lives of our patients and communities driving positive change in healthcare. Join us in our mission to provide exceptional care and improve the health and dignity of those we serve.
Why Join Us:- Fullypaid insurance premiums including dental vision basic life disability and AD&D insurance.
- Generous Paid Time Off (PTO) accrual from the first day of employment.
- Wellness Benefit providing $1000 annual reimbursement for fitness and wellness expenses.
- Financial wellness program with matching 403(b) Retirement Plan and Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- Supportive company culture promoting employee wellbeing through programs like the Employee Assistance Program (EAP) and public transportation reimbursement.
- Competitive Compensation:$annually
Job Description Summary:Under the direction and supervision of the COO the liaison will be an integral member of the Business Development team and will endeavor to increase VNA Healths revenue and reputation by building strong relationships providing education and facilitating successful patient referrals. Respects and promotes the mission vision and values of VNA Health.
Essential Job Duties:- Meet or exceed annual admission goals.
- Facilitates referrals to home health and hospice.
- Evaluates potential patients for their appropriateness and eligibility for VNA Health services and educate them about these services. Assess the patients home situation current needs and any psychosocial factors relevant to the plan of care.
- Works with physicians discharge planners case managers and other facility staff to obtain required information to facilitate referral and safe appropriate discharge.
- Coordinates referral with appropriate VNA Health staff to ensure timely response admission and/or follow up with referral source.
- Establishes and maintains lines of communication among patient/family referral sources and VNA Health.
- Follows policies & procedures of facilities as required.
- Follows Business Development protocols and complete all referral and activity reports as assigned.
- Represents the organization articulately and effectively to all stakeholders with particular focus on strengthening relationships and increasing awareness of VNA Health services to promote ongoing business development.
- Maintains comprehensive working knowledge of VNA Healths programs and services and provide ongoing education to referral sources and the community.
- Maintains high standards of customer service at all times with particular focus on responsiveness and facilitating solutions.
- Successfully manages account assignments through good time management and high standards of quality.
- Works in partnership with all constituents (internal and external) to improve processes that increase referrals and improve customer satisfaction.
- Strengthens the Business Development team through personal commitment and actions as a supportive team member.
- Acts in a fiscally responsible manner.
- Follows Business Development protocols effectively use department tools and attend agency meetings.
- Upholds VNA Healths core values and follows organization policies and requirements.
- Maintains professional skills and technology tools.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
Position Qualifications:- Bachelors degree in Marketing Business Administration Nursing and/or related field preferred.
- Experience in home health hospice personal care services highly desired.
- Minimum of two years of experience as a healthcare liaison and/or sales or marketing professional or equivalent preferred.
- Licensed driver with insured automobile in accordance with state and/or organization requirements.
- Passionate about VNA Healths mission and upholds the agencys core values of compassion integrity teamwork and excellence.
- Selfstarter who is organized highenergy and motivated to meet and/or exceed goals.
- Demonstrates ability to engender trust and be persuasive in facilitating referrals and/or closing deals in mutuallybeneficial relationships.
- Upholds strong customer service by focusing on responsive collaborative and sustainable solutions.
- Enjoys interacting with patients families and medical professionals.
- Stays flexible yet focused and respectful in challenging situations.
- Has highly developed oral written and presentation communication skills and has charisma to project and promote the organization.
- Maintains high professional standards in appearance conduct and work product.
- Selfdirected and requires minimal supervision.
- Strong information technology skills.
- Able to juggle a variety of tasks clearly define priorities and manage time efficiently
Physical Requirements:- Ability to lift 50 lbs.
- Ability to push/pull 50 lbs.
- Ability to stoop bend and squat.
- Ability to walk up one flight of stairs.
- Ability to walk one mile.
- Ability to sit for one hour minimum.
- Visual and audio acuity.
Apply today to be considered for our Community Liaison opening or email your resume toemailprotected. We look forward to hearing from you! Required Experience:
Manager