LTC Ombudsman

This position will cover the Counties of Southampton County and Isle of Wight and the Cities of Franklin Suffolk Portsmouth Chesapeake Virginia Beach & Norfolk.

The LTC Ombudsman will work to promote and protect the rights dignity safety and quality of life of residents in long term care facilities. Assists in receiving investigating and resolving complaints in these facilities and advocating for the rights of the residents. Provides information about the ombudsman program to residents family members and the community at large. Maintain records and submits reports. The position of LTC Ombudsman reports to the VP of Advocacy Resources.

Essential functions

Primary duties include:

• Ombudsman Services Provide quality Ombudsman service to individuals family members and longterm care providers in service area. Provide information counseling complaint counseling and formal complaint investigations. Maintain an objective approach when working with longterm care recipients family members and service providers. Serve as a resource to Resident and Family Councils in development of Councils and for information and guidance.
• Outreach / Development / Planning Raise local awareness of and advocate for quality longterm care service through consumer and community education. Provide training and education seminars as needed to longterm care staff and volunteers. Develop liaison relationships with other relevant agencies such as DSS APS Legal Aid etc.
• Program Reporting Provide accurate and complete reports required for program. Assure that reports are submitted in a timely manner. Attend departmental staff meetings trainings and certification meetings as necessary.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY

• The incumbent in this position may have supervisory responsibility. He or she will be expected to provide leadership and instruction to volunteers.

WORKING ENVIRONMENT

The environment for this position will be in Nursing and Assisted Living facilities clients homes and in an office setting. Travel required around service area occasionally neighboring areas covered by Bay Aging and to attend trainings some overnight stays are required. The incumbent:

• Will spend substantial time standing sitting speaking and listening.
• Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

• Basic knowledge or experience of the components of longterm care advocacy.
• Ability to work effectively with people of diverse cultures ages and economic backgrounds in a culturally competent and sensitive manner.
• Ability to develop a strong sense of trust and rapport with both residents and facility staff in difficult situations; ability to be caring and sensitive to the residents; excellent listening skills; ability to be objective; ability to assess situations define problems collect data establish facts and draw valid conclusions; ability to analyze problems and develop objective suggestions for resolving them.
• Exceedingly organized with strong attention to detail.
• Excellent communication skills oral and written.
• Knowledge of computers and ability to use standard word processing.
• To be free from any conflict of interest that would allow influence by any person or organization that seeks to interfere with the performance of this position.

EDUCATION:

Bachelors degree or minimum of 5 years experience in LTC field required.

FLSA status: This is a nonexempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required of the employee. From time to time the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin age veteran or disability status. Bay Aging is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact MaDena DuChemin Director Human Resources atExt. 1228 or