Key Accountabilities:

• Welcome register and acquaint residents to the House. Assist with family checkin / out. Ensure readiness of rooms and the facility and assign rooms to accommodate residents while assessing priorities of residents needs. Assist families with support needs and special requests as required.

• Act as the primary contact for the facility operations or family issues that arise during their shift. Work closely to ensure operation of House according to the guidelines and protocols of RMHC Toronto.

• Manage all aspects of security (property and persons) and report any related issues or concerns.

• Foster strong valuesbased relationships with all key stakeholders for the House acting as a contact for family referrals admissions and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.

• Prepare accurate and timely administrative reports and documentation as required for the House including maintaining up to date family records directory and database.
• Complete administrative tasks such as answering phones responding to emails and deliveries process payments data entry filing general office duties managing waitlist and referral process background checks preparation for meetings creating and distributing communication materials etc.
• Assist with housekeeping and maintenance duties and various event and meeting setup and .
• Participate in special projects and other duties as required.

Whats in for You

In addition to meaningful work that supports families during critical moments we offer:

• Flexibility: This is a casual oncall role that allows you to choose shifts based on your availability perfect for individuals looking for flexibility in their schedule.
• Impact: Your role directly contributes to the comfort and wellbeing of families during some of their toughest times.
• Professional Growth: Gain valuable experience in customer service volunteer management and family support in a nonprofit healthcare setting.
• Supportive Environment: Access to our Employee & Family Assistance Program as well as a network of caring colleagues dedicated to making a difference.
• Competitive Compensation: Earn a salary ranging from $23.85 $29.81 per hour with opportunities for growth.

QUALIFICATIONS:

RMHC Toronto understands that for any role its possible that no one person will possess all of the desired qualifications. The following is an outline of the qualifications we believe are important to bring to the position and/or develop while in the role:

Education & Experience

• High school diploma.
• Minimum one 1 years experience in providing family support services or related services.
• Experience working in healthcare with vulnerable populations or a notforprofit organization is an asset.
• CPR / First Aid Certification.
• Experience in volunteer management.

Requirements Knowledge Skills & Abilities

• Completion of satisfactory reference check and a satisfactory Vulnerable Sector Check.
• Ability to work flexible hours and shifts including evenings overnights weekends and public holidays to support a 24hour operation.
• Strong customer service skills and experience working with families hospital stakeholders and volunteers.
• Excellent communication (verbal / written) and listening skills.
• Detailoriented and able to prioritize multitask and meet deadlines.
• Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships. Ability to work effectively within a team as well as independently.
• Strong organizational skills with the ability to manage multiple deliverables in a timesensitive environment and adapt to frequently changing priorities.
• Excellent troubleshooting & conflict resolution skills.
• Working knowledge in technology including Microsoft Office and other databases.
• Ability to manage sensitive situations with excellent judgment compassionand discretion.
• Demonstrated ability to flourish in environments of significant change.
• Ability to work flexible hours and shifts including evenings overnights weekends and public holidays to support a 24hour operation.

RMHC Toronto is an Equal Opportunity Employer.

RMHC Toronto is committed to diversity and inclusiveness in the workplace and as an equal opportunity employer we are committed to establishing a qualified workforce that is reflective of the diverse population and families we support.

We encourage applications from members of groups that have been historically marginalized including but not limited to Aboriginal Indigenous Metis and Inuit peoples racialized groups/persons of colour people with varying abilities members of visible minority groups LGBTQ2S those who identify as women and other equityseeking groups.

When contacted for a job opportunity please advise the People and Culture team of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially