LAN Systems Engineer Military Infrastructure

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprisewide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performanceengaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The Directorate of CIS Support Units (DCSU) is responsible to manage deliver and maintain assigned Communications and Information System (CIS) products and services for the Agencys customers including NATO Headquarters (NHQ) the NATO Command Structure (NCS) NATO Force Structure (NFS) Nations and internal Agency users. DCSU provides liaison planning and coordinating functions for Alliance Missions Operations and Exercises. Services are delivered in coordination with the Enterprise Service Operations Centre (ESOC) and Agency Service Lines/Service Centres under the Enterprise Service Delivery Model (ESDM). NCIA CIS Support Unit (CSU) located in Bydgoszcz (POL) enables endtoend CIS services as it installs operates maintains and supports the full range of CIS capabilities during peacetime crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. CSU Bydgoszcz supports the CIS planning and of Joint Force Training Centre (JFTC) Programme of Work training events for up to hundreds of NATO participants. Service Operations Branch (SOB) is the local technology and infrastructure engineering think tank under the direct guidance of the CSU Bydgoszcz Commander. SOB is responsible for the installation operation and maintenance of all communication and information systems including NATO owned ICT infrastructure datacenter environment and communication facilities supporting the Information Exchange Requirements (IER) of JFTC customers as agreed by SLAs. It executes all ICTbased projects by implementing changes to the infrastructure and configuration maintaining the project documentation mitigating risks and integrating all crossfunctional technical areas. SOB supports the lifecycle of the ICT infrastructure ensuring that all hardware assets underpinning agreements and funds are properly managed. It delivers inputs and technical advice to all business processes including Training Events planning ICT purchase process Change and Configuration Management. The branch provides expertise in ICT experimentation and integration of the ICT innovations especially within the NATO EETE discipline. The team supports the local Incident / Problem Management process including Level 12 support and overall troubleshooting of all ICT resources. Service Operations Branch runs JFTC IT infrastructure providing all ICT services supporting various NATO Exercises in accordance with training and mission requirements. SO Branch supports directly delivery of ICT resources and services as the cloud computing environment the pillar for future Connected Forced Initiative (CFI). Service Operations team is heavily involved in local onsite support during Exercises andrunning the local datacenter. The Technical Management Section is responsible for all system administration hardware andsoftware support setting up servers and subsequent system upgrades for servers andworkstations. Reconfiguration of all ICT networks as required by various Training. Events. The Team applies security policies to all ICT networks either on server or connectivity layer as well as maintains links around the facility. Configuration Management team administers and customizes all operating systems SAN cabling hubs switches routers and patch panels. Teams area of responsibility covers local datacente as well as distributed training locations. On the top of it the team contributes to the Configuration Management process for the local hardware and software assets. The Section is responsible for installation operations and maintenance of all telecommunication systems within JFTC.

Objectives

CIS network administration service delivers technical expertise and takes responsibility for the assigned networking devices and routine operation and maintenance of common LAN services over the NATO classified and unclassified domains as well as ensures physical and electronic security of the systems. Service provides Level 1 and Level 2 support to users community.

Efficient Incident Management

• Ensure timely resolution of incidents meeting SLAdefined response times.
• Reduce recurring technical issues through effective troubleshooting and root cause analysis.

Optimized Network Performance

• Maintain and improve network stability through proactive administration and maintenance.
• Minimize network downtime through preventive measures and timely interventions.

Improved Documentation & Reporting

• Ensure uptodate and accurate documentation of network configurations and issues.
• Provide actionable reports and proposals to enhance service delivery.
• Support Section Head with datadriven insights and operational recommendations.

Effective Asset & Configuration Management

• Ensure compliance with NATO policies for asset and configuration management.
• Maintain accurate inventory and configuration records for all networkrelated assets.

Role Duties and Responsibilities

Incident Resolution:

• In line with the current Service Level Agreement (SLA) carrying out timely allocation of resources and coordination of the response in the resolution of incidents while providing advice on the investigation and diagnosis of problems working with users other staff and suppliers as appropriate. Managing any problems will need to done in accordance with agreed NCIA standards and procedures.

Network Administration:

• Ensuring that the daytoday Network Administration of the Hardware (HW) and Software (SW) of the currently fielded LAN services and other locally installed COTS hardware are running well and according to SLA principles

Troubleshooting:

• Leading troubleshooting efforts on assigned equipment; while providing technical advice and guidance to other staff and to subordinate technicians of the cell of the CSU on all aspects of systems supported by the cell.

Documentation:

• Preparation and maintenance of operational documentation for networks configuration and providing advice on the correct and effective use of networking services
• Preparation storing and maintenance of all technical and service oriented documentation pertaining to assigned systems interconnections supporting cable plant as well as staff duties & roles.

Reporting and Proposals:

• Creation of reports and proposals for improvement as requested
• Periodic reporting on Configuration Control data to relevant sections in a timely manner

Provision of support to Section Head in the following areas:

• Development of technical input for future project planning
• Development of troubleshooting SOPs and development of the Disaster Recovery/Business Continuity Plans
• of the local Disaster Recovery/Business Continuity Plans.

Preventative Maintenance Plans:

• of assigned preventive maintenance plans

Service Asset and Configuration Management:

• Adherence to local Service Asset and Configuration Management procedures.

Essential Skills and Experience

• Extensive relevant experience in the following IT areas; LAN WAN WIFI technology;
• Indepth knowledge in network management monitoring and statistics tools;
• Broad and sound technical knowledge of IT Systems;
• Practical experience in diagnosing deficiencies in networks and associated equipment (switch router firewall access point WIFI controller);
• Indepth knowledge and understanding of Layer2 networks including Ethernet STP VLANs. Indepth knowledge and understanding of Layer3 networks including IP OSPF and MPLS;
• Experience with Cisco HP and Juniper routers switches and firewalls;
• Knowledge of other related protocols and solutions: DNS AD DHCP QoS SNMP VPN VRRP;
• Knowledge of cabling media industry standards and associated interfaces;
• Experience in design build and implementation of wireless networks;
• CISCO certifications CCNA Certification ITIL Foundation certification;
• General experience in the following areas:
  • System Administration of MS Windows Server
  • Active Directory
  • MS Exchange Server;
  • VMware products and virtualization

Language Proficiency

• Business English

Education

• Higher vocational training in a relevant discipline with at least 3 years postrelated experience or a secondary educational qualification with at least 5 years postrelated experience;

Working Location

• Bydgoszcz Poland

Working Policy

• OnSite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance