Senior Virtual Infrastructure Engineer

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprisewide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performanceengaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

As the Chief Technician you will play a pivotal role in supporting contributing to developing and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle including service operation and project support and . Here are the key aspects of the role:

Daily Operations and Maintenance:

• Guarantee seamless operation and upkeep of NISC IaaS Services regardless of whether they are hosted onpremises in private clouds or public clouds.
• Perform system administration tasks for other IaaSrelated assigned systems.

Troubleshooting and Issue Resolution:

• Identify and troubleshoot issues promptly assisting in their timely resolution.

Change Management and Documentation:

• Follow change management processes diligently.
• Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones.

Strategic Support and Coordination:

• Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.
• Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.

SLA Compliance and Process Development:

• Monitor compliance with Service Level Agreements (SLAs).
• Contribute to the development of processes procedures (SOPs) and Standard Operating Instructions (SOIs) for IaaS services.

Reporting and Communication:

• Prepare reports briefings position papers and presentations for senior management during project development and implementation phases.

Ad Hoc Responsibilities:

• Undertake ad hoc tasks related to the NISC Business Areas responsibilities.

Availability and Flexibility:

• Be prepared to work during scheduled maintenances service affecting activities and contingency situations beyond regular business hours.
• Be oncall after working hours on weekends if necessary.

Essential Skills and Experience

Technical Expertise:

• Practical proficiency in both onpremises and cloud technologies (both public and private).
• Familiarity with the operations and standards of Infrastructure as a Service (IaaS) including physical and virtual servers VMware hypervisor and storage devices.
• Handson experience with virtualization using VMWare ESXi blade and rackmount servers and Hyperconverged Infrastructure (vSAN).
• Proficiency in managing softwaredefined storage systems.
• Competence in working with Linux and Windows operating systems including Active Directory (A.D. hardening and patching.

Cloud Operations and Management:

• Practical experience in public and private cloud environments covering IaaS PaaS SaaS and cloud monitoring and optimization.
• Familiarity with at least one of the following containerization solutions: OpenShift Docker Kubernetes or Tanzu.

Collaboration and Communication:

• Exceptional ability to function effectively within a team provide IT support and resolve technical issues.
• Willingness to stay updated on advancements in IaaS technologies.

Documentation and Process Development:

• Proficiency in documenting current designs and configurations.
• Ability to create and maintain Standard Operating Procedures (SOPs) and training materials.

Communication Skills:

• Outstanding verbal and written communication skills.

Availability and Incident Response:

• Willingness to respond to IaaS incidents even outside regular working hours.

Desirable Skills and Experience

Certifications and Training:

• Industry certifications related to virtualization Linux operating systems cloud and containerization technologies.

Service Provisioning Experience:

• Previous work experience in a service provisioning organization.

Understanding of NATO Responsibilities:

• Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO).

Education

• Higher vocational training in a relevant discipline with 4 years postrelated experience or a secondary educational qualification with 6 years postrelated experience;

Working Location

• Mons Belgium

Working Policy

• OnSite

Travel

• Travel and work at various locations including SHAPE/Mons HQ Brussels The Hague/Netherlands or other datacenters in NCIAs responsibility as required.

Security Clearance

• Valid National or NATO Secret personal security clearance