Card Protection Analyst Financial Crime Risk
Card Protection Analyst Financial Crime Risk
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Job Description
Weve never been just a bank. Just like you should never be just an employee. Were united in our belief that in banking better can be bigger and together were making it happen.
It starts here. With Bendigo Bank and you.
Group Financial Crime Risk helps to protect the Bank our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk the function helps to design oversee deliver and champion the activities that occur across the Bank to manage the risk of financial crime.
The Card Protection Analyst is responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations card fraud monitoring the development of fraud prevention and detection initiatives and the management of card fraud reporting.
The purpose of the role is to Monitor and Action fraud alerts and cards at risk to lower losses etc. Youll also:
- Collaborate across teams within Financial Crime Risk to educate prevent and investigate Financial Crime.
- Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network.
- Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting.
The detail
This role is 12 month secondment fulltime position; Day shift is 8:30am 5:00pm Monday to Friday.
The team operates 24/7 and additional shifts may be available. Salary loadings apply other shifts weekend and public holidays.
We will consider candidates from Bendigo Melbourne and Sydney. We offer flexible work options that put our people first and a hybrid model of minimum two days per week in the office increasing to 60 in July 2025.
Position description: Card Protection Analyst Position Description.docx
What youll bring to the role
To succeed in this role its essential you bring:
- Established internal and external working relationships including Bendigo Bank branches and customers.
- Knowledge and experience with our customer systems is advantageous
- Proactive positive attitude and someone who maintains composure under pressure
- Excellent oral and written communication skills
- Ability to apply own experience and judgment to make sound decisions and recommendations and an awareness and ability to exercise discretion and integrity.
- Attention to detail
- Previous experience in a customer service focused role
- Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry is advantageous
- Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systemsis advantageous
Internal Applications
Please note all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.
For a confidential discussion about what this opportunity can mean for you please contact Libby Prouse Senior Talent Acquisition Advisor.
For more information check out the Application Process for Internal Candidatespage.
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.
Still in two minds
Research suggests 60 of women and underrepresented groups might stop here even after getting as far as drafting an application. We believe that diversity makes every team stronger so even if you dont tick every box we still want to see your application!
Were making better bigger. And well get there with you.
Required Experience:
IC
Employment Type
Full-Time
