Client Services Representative
Client Services Representative
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Overview:
The Client Services Representative plays a vital role in ensuring client satisfaction and fostering strong relationships with clients. This position requires a proactive approach to address client needs resolve issues promptly and provide exceptional service throughout the process. The ideal candidate will possess excellent communication skills a keen attention to detail and a thorough understanding of warranty processes.
Responsibilities:
- Coordinate home key release meetings with construction and client experience teams.
- Provide a thorough orientation to the home the systems key maintenance considerations and the communication portal.
- Serve as the primary point of contact for clients ensuring clear and consistent communication throughout the warranty process.
- Evaluate repair requests to determine the best course of action and whether the repair is a warrantable item.
- Address and resolve client concerns and complaints in a timely and professional manner with regular follow up.
- Collaborate with construction teams subcontractors and suppliers to ensure projects are completed according to specifications and timelines.
- Maintain accurate records of client interactions project details and any changes or updates to plans.
- Process necessary documentation to ensure subcontractors trades and suppliers are charged appropriately for repairs.
- Conduct site visits and inspections to ensure quality standards are met and client expectations are exceeded.
- Provide clients with information and guidance on the process including timelines materials and maintenance.
- Gather client feedback to identify areas for improvement and enhance overall customer satisfaction.
Requirements
- At least 2 3 years of experience in client services or construction within the homebuilding or construction industry preferred.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and attention to detail.
- Ability to work collaboratively with diverse teams.
- Strong organizational and multitasking abilities.
- Basic construction knowledge
- Must have reliable transportation to transfer from site to site.
- Selfmotivated ability to work independently and be productive without immediate supervision
- Ability to work in all weather conditions
- Reliable punctual and professional
- Basic computer knowledge
- Willing to learn take direction and be a team player.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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