Support Enforcement Specialist Winchester W2082

Title: Support Enforcement Specialist Winchester (W2082

State Role Title: Program Admin. Specialist I

Hiring Range: $43000 $49000 (salary commensurate with experience)

Pay Band: 4

Agency: Department of Social Services

Location:DCSE WINCHESTER

Agency Website:www.dss.virginia

Recruitment Type: General Public G

Job Duties

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

The Support Enforcement Specialist (SES) serves as program agent for assigned child support cases engaging families to ensure the financial and family support they need to grow and thrive. Duties in this position may include:
locating noncustodial parents
working with other state and country child support agencies
establishing paternity
determining and assessing child support obligations and health care coverage
ensuring parents comply with child and/or medical support orders through a number of administrative and judicial enforcement actions
providing testimony in court proceedings when required
connecting parents with resources and partners that support their ability to be self sufficient and active participants in their child lives

The SES position manages a large caseload equal in volume and complexity and draws on a wide range of case management and communication skills to influence noncustodial and custodial parents toward supporting their children.

The ideal candidate enjoys:
delivering a high level of customer service while maximizing payment collection efforts and addressing other customer service inquiries
handling sensitive case information (legal financial medical and other personal circumstances)
researching analyzing and following up on accounts to verify established protocols have been achieved
interacting with customer to resolve their challenges and questions using multiple communication channels
developing effective partnerships within and across teams that create a culture of continuous support for each other and customers
the challenge of building strong relationships through proactively calling customers who may be evading or distrust the child support system
a highvolume and detailoriented role where multiple conflicting priorities are consistently part of the daily workload.

The Division of Child Support Enforcement offers an interactive team setting where staff receive structured training and the benefit of onthejob coaching. Support Enforcement Specialist are given the tools to develop the competence and independence to successfully meet the challenges of engaging this fast paced performance driven environment.

VDSS engages its employees for success offering comprehensive pay and employee benefits development and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginias families.

Minimum Qualifications

Ability to interact with a diverse public in a service setting to tactfully solve problems sometimes in difficult situations where conflict is encountered.
Ability to work independently: plan organize and handle multiple priorities in a case management/caseload setting.
Skill in information collection through interviewing and obtaining/reviewing records documents and reports and the ability to analyze determine and document the appropriate action in order to achieve results.
Ability to interpret and apply laws regulations policies and/or procedures to ensure compliance and produce outcomes and results.
Skill in the use of a personal computer using remote access technology email automated information systems and Microsoft Office applications.
Demonstrated strong and effective listening and negotiating skills combined with outstanding written and oral communications.
Demonstrated skills in performing basic mathematical computations.
Ability to work in a considerate and respectful way as a team member to set clarify and achieve team goals.

Additional Considerations

Relevant certificate(s) and/or job training (including employer training programs).
Working experience in case management or gathering and organizing client documentation to process financial transactions or maintain case activities (this includes account collection/payment arrangement or customer service settings).
Knowledge of and/or working experience in legal processes to include preparing legal documents and providing court testimony.
Working experience in child support enforcement.

Where working experience is listed above prefer recent working experience to ensure relevance to current technology work practices and methods and familiarity with current laws regulations policies and procedures.

Where working experience is listed above prefer jobs whose duties show that the working experience was a primary purpose of employment.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

To be considered for this position you must submit a Commonwealth of Virginia application or resume through the online Virginia Jobs (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.
VDSS values the service and experience of our Veterans. As such Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants if requested during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a Virginia Values Veterans (V3 official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29 2010. If you are a Veteran or Virginia National Guard Member we urge you to respond accordingly on your state application or resume. Minorities Individuals with disabilities Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices please visit our Vision Mission and Strategic Plan. Multiple positions may be filled from this recruitment within 90 days of the closing date.
In addition to a rewarding work experience VDSS offers excellent health and life insurance benefits pretax spending accounts state funded Short and Long Term Disability paid holidays vacation tuition assistance free wellness programs and a state retirement plan with options for taxdeferred retirement savings including employer matching Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card) you must submit this document through the Virginia Jobs (RMS) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: (applications/resumes or any other supporting documents are not accepted)

Email: (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.