Automotive Service Writer
Automotive Service Writer
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Job Description
Service Writer
Ralph Sellers Motor Company is one of the fastest growing dealerships in Louisiana and we strive to offer customers an outstanding service experience during visits.Professional attitude and great customer service is a must.
Job Responsibilities:
- Greeting and welcoming customers to the service department
- Listening and documenting customer interests and concerns
- Preparing repair orders in the system
- Presents a menu of recommended maintenance and additional services to every client
- Verifying warranty and service contract coverage
- Communicating with management and technicians
- Providing updates to the customer on the status of their vehicle
- Delivering the vehicle to the customer and explaining work completed
- Developing a rapport with customers to build a repeat customer base
- Replies to voice and email messages in a timely manner where either internal or external clients are concerned
- Keeps Service Manager informed of all problems and potential problems involving clients repairs and equipment
- Asking the customer for feedback on our performance and maintain required CSI ratings
Benefits:
- Competitive pay based on individual production
- 401(k) Options with Employer Contributions
- Opportunities for Advancement
- Paid Vacation Medical 401k etc.
- Industry leading technology
Qualifications:
- Work ethic
- College degree/equivalent or sales experience or customer service experience
- Focus on quality customer service
- Strong communication skills and phone etiquette
- Ability to multitask and solve problems in a fastpaced working environment
- Basic computer knowledge and skills
We are a new Chrysler Dodge Jeep Ram Hyundai & Used Car Dealer in Gonzales Serving the Greater Baton Rouge area. At Ralph Sellers Motor Company we strive to offer all of our guests the highest level of courtesy professionalism knowledge and honesty. As a familyowned and operated business for the past 40 years we strive hard to make sure every one of our guests feels completely satisfied.
All applicants must be able to demonstrate ability to pass preemployment
Contact Shane Vines atapply in person or apply online.
Employment Type
Full-Time
