Warehouse Department Manager- Quality Control
Warehouse Department Manager- Quality Control
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Warehouse Operations Manager/cGMP is responsible for the overall quality assurance safety security and operational performance of the fulfillment center. This position generates significant impact through the strategic and tactical direction of B2C fulfillment center by providing leadership and direction in a highvolume outbound B2C small parcel environment maintaining a safe effective and orderly work environment scheduling continuous process improvement and maintaining positive vendor relationships. The Warehouse Operations Manager/cGMP role will ensure the quality system is implemented and followed throughout the entire operation so as to meet or exceed assurance of Good Manufacturing Practices (cGMPs). This position will report directly to the Director of Operations for daytoday operations and for all quality and cGMP related topics this position will report directly to the Director Quality & Compliance.
Job Expectations:
- Strategic planning and to enhance profitability productivity and efficiency throughout the companys operations
- Develop strategic plans to enable management to drive for results to meet goals
- Hold management staff accountable for daily and weekly operational plans
- Assess team member strengths and opportunities and develop and implement appropriate actions to develop and build talent bench and/or address performance issues
- Develop and directs the management of the companys Fulfillment/Distribution Center that will ensure fast order processing accurate inventory control proper and timely receipt/stocking of goods costefficient shipping direct to customers and effective processing of returns
- Train and help develop Quality Assurance team members must be able to guide and identify opportunities for improvement and be able to resolve quality issues as they arise in the operation areas.
- Monitor and maintain a safe and sanitary work environment. Ensure compliance with all government regulations
- Interact regularly with the executive team and individual department heads to ensure that the companys operational priorities are aligned with total company direction
- Maintain adequate staffing levels to ensure all departments across multiple shifts are fully staffed for order processing
- Maintain appropriate balance between inbound/outbound operation ensuring order completion
- Continually investigates and introduces process improvement measures
- Maintain pest control program
- Maintain calibration program and cooler chart recordings
- Follow all quality control and environmental health and safety procedures
- Responsible for all FDA and manufacturer notices of product recall
- Conduct cGMP and facility audits and implement corrective actions as required
- Responsible for NSF cGMP biannual audits and ensuring corrective actions implemented
- Conduct cGMP and quality training during new hire orientation
- Document and maintain all warehouse procedures as they relate to a receiving/replenishing/picking/packing/shipping environment
- Document and maintain the quarantine and retention cage
- Plans directs and coordinates all activities of the warehouse department in an organized safe and sanitary work environment that is in compliance with the Companys policies OSHA and government regulations
- Adhere to cGMP training and guidelines
Knowledge Skills and Abilities:
Required:
- Ability to make administrative and procedural decisions and judgments
- Ability to foster a cooperative work environment
- Ability to plan develop and coordinate multiple projects
- Skill in budget preparation and fiscal management
- Conflict resolution and/or mediation skills
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Excellent organizational and managerial skills.
- Excellent communication skills written oral reading and understanding.
- Ability to work extended hours and weekend
- Ability to provide guidance and direction
Equipment Knowledge:
- Experience with Microsoft Office Suite Programs (i.e.: Microsoft Word Excel) and Google Suite.
- Operations equipment
- Computer (WMS) system
- Cooling temperature charts
- Scales thermometers
- Internal audits
Experience Requirements:
Generally requires a minimum of seven 7 years of supervisory experience within a multishift distribution center. ECommerce experience is highly desirable.
Education Requirements:
Bachelor Degree in Business Management or related field preferred or a combination of education and equivalent work experience.
Judgment/Reasoning Ability: Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand walk climb stairs use hands and fingers bend stoop and reach with hands and arms. Reaching above shoulder heights below the waist or lifting as required to store materials throughout the work day.
The Team Member may occasionally lift or move materials and products up to 60 pounds.Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
- Hectic fastpaced with multilevel distractions
- Company uniforms closedtoed shoes casual work environment
- Warehouse environment may be required to wear safety equipment
- Ability to work extended hours as required
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience.
Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity
iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visitwww.iHerbBenefits.For our international team members you may be eligible forbenefitsdepending on the country where you are employed.TheTalent Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Required Experience:
Manager
Employment Type
Full Time
