Customer Quality Engineer
Customer Quality Engineer
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Job Description
Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner safer and smarter future.
Garrett is the true pioneer of automotive turbocharging dating back more than 60 years and continues today as the worlds leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars commercial vehicles and offhighway equipment. With a worldwide footprint of engineering centers testing labs and manufacturing facilities Garrett serves all major automotive companies to implement key differentiated technology offerings.
Join our team as a Customer Quality Engineer Specialist!
Are you passionate about quality and customer satisfaction Were looking for a Customer Quality Engineer Specialist to be the first point of contact for our customers regarding quality issues. In this role youll collect root cause analysis data provide corrective feedback and ensure our products meet the highest quality standards to minimize costs and maximize customer satisfaction.
What Youll Do:
- Customer Advocate: Represent clients interests regarding product quality from production to warranty period.
- Quality Control: Decide on the delivery status of products with quality issues impacting customers.
- Approval Processes: Coordinate plant activities and approval processes for new products as per client requirements.
- Actions: Implement actions specified by phases 59.
- Certification & Compliance: Participate in product modification certification processes ensuring compliance with customer requirements.
- Incident Analysis: Lead teams to analyze incidents impacting clients and establish corrective actions.
- Immediate Action: Implement immediate protective actions upon receiving customer complaints.
- CrossPlant Collaboration: Share information and problemsolving strategies with counterparts in other plants.
- Effectiveness Evaluation: Assess the effectiveness of corrective and preventive actions for customerimpacting defects.
- Product Analysis: Coordinate the analysis of products returned by customers and manage customer visits and factory audits.
- Reporting: Maintain and update the quality issues reporting system and client database.
What We Need:
- Education: University degree in Mechanical Engineering or related field.
- Experience: Minimum 3 years in a technical field or 2 years in quality and customer relationship management.
- Skills: Proficiency in 8D Analysis Fishbone/Ishikawa Root Cause Analysis 5 Why and IATF 16949:2016.
BENEFITS
- Meal tickets
- 13th salary
- Private medical insurance
- A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
- Extended health insurance for employees and dependents
- Dental care
- Online and offsite shopping discounts
- Private pension
- Vacation vouchers
- Transportation: Metrorex/STB monthly subscriptions or Fuel card
- Access to various events (paintball escape room laser tag rafting wakeboarding movie theater etc.
LEARN & DEVELOP
- Extensive online and onsite training programs
- Support for Green Belt Six Sigma Certification
- Peer2Peer Training program: learn and teach one another offer advice and engage
- Career growth & promotion opportunities
- International work environment
RELAX & WELLBEING
- Friendly working environment alongside talented and dedicated people
- Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
- 26 vacation days per year for all our employees
Employment Type
Full-Time
