Business Support Officer - Legal Services

Joint Legal Services are seeking an individual to join our busy Business Support Team in a supervisory capacity to assist in the provision and delivery of high quality transactional and customer service to support the Legal Services Department of Staffordshire & West Midlands Police.

Applications are invited from individuals who have previous supervisory experience excellent interpersonal skills to provide a high quality effective and efficient service and:

• Possess a high degree of accuracy and attention to detail
• Have good communications skills both verbal and written
• Can work effectively as part of and supervise a team
• Can multitask and prioritise workload / tasks
• Have a flexible approach to work

A successful candidate will be one who can provide the Joint Legal Services Department withconfidential comprehensive and efficient administrative support service and system administration while also undertaking day to supervision of the Business Support function ensuring they are able to prioritise their and the teams workload according to the demand of the various teams across the department.

The following is an example of some of the duties carried out across the department:

• Effective maintenance development and daily use of our Case Management System (Iken) to support service delivery and timely production of data
  • Including but not limited to:
    • Inputting & maintaining files on the system
    • Building and maintaining workflows within the system
    • Creating and amending templates within the system
    • Producing reports from within the system
• Use of other appropriate IT systems such as our Claims Handling System & Microsoft 365 (Primarily; Outlook Word Excel Teams & SharePoint)
• Maintain & update the Joint Legal Services department SharePoint sites
• Production of succinct information relating to all areas of work undertaken and assist in the analysis of this data
• Supervision on a day to day basis of the Business Support function including supervision of the Business Support Assistants oversight of work allocation & completion development of team members and providing feedback when necessary.
• Supporting with day to day tasks of the wider Business Support function as and when required based on staffing levels ensuring all deadline are met
• Support the training of new members of staff to the department and development of existing staff / training on new processes where required
• Secretary / PA support to the Legal Services Director(s) (including diary management)
• Archive management tasks including within the department offices & at our offsite archives
• Management of stationery and office supplies held (including ordering goods when required)
• To support the Business Support Manager day to day and able todeputise for them during their absence
• To provide note and minute taking as required

The post holder must also undertake other duties within their competence or otherwise appropriate to the grading of the post as and when required.

Essential Criteria:

• Experience of working within an Administration Team
• Experience of working in a supervisory role & supervising a team
• High level of computer literacy skills with a good working knowledge of Microsoft 365 (Primarily; Outlook Word Excel Teams & SharePoint)
• Ability to multitask & prioritise within a demanding environment
• Proven experience of strong team working with stakeholders at varying levels
• Experience of producing and analysing data to prepare reports / updates based upon this data
• High degree of accuracy and attention to detail
• High level of interpersonal and communication skills (written and verbal)
• Strong organisational skills & effective time management
• Selfmotivated individual with the ability to work under own initiative with limited supervision or direction

Desirable Criteria:

• Previous experience with a case management system
• Knowledge of legal practice work
• Experience of working with confidential material
• Providing support to agile workers
• Experience of diary management
• Experience of minute / note taking

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Hours:The post holder will be required to work core service hours.

Location: Lloyd House Birmingham.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Security Clearancescrutiny prior to commencing their role this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks which may include a test and if required a fitness test.

Interviews: Wednesday 30th April and Thursday 1st May

Contact:For further information regarding this role please contactMichael Smith on

West Midlands Police is a Disability Confident Leader the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Disability Confident Interview Scheme all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as highvolume seasonal and highpeak times the employer may wish to limit the overall numbers of interviews offered to both disabled people and nondisabled people. In these circumstances the employer could select the candidates who best meet the essential criteria for the job as they would do for nondisabled applicants.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

Fair remuneration with progression opportunities and access to a very competitive pension scheme

Enhanced annual leave in additional to public holiday entitlements

Discounts across travel parking daily costs of living and leisure activities

A comprehensive wellbeing package including 24/7 support free eye tests and flu jabs