Manager of Private Pay Operations Growth Direct to Consumer
Manager of Private Pay Operations Growth Direct to Consumer
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 100003 - 130003
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
We are looking for a dynamic Manager of Private Pay Operations & Growth (Direct to Consumer) to join our team and play a crucial role in driving and executing the growth strategy for Moms Meals rapidly growing directtoconsumer (DTC or currently known as Private Pay) business.
Reporting directly to the Director of Private Pay this individual will work crossfunctionally to support both the strategic and operational drivers of DTC growth. This role is perfect for someone who thrives in a fastpaced entrepreneurial environment and has a proven ability to manage complex projects while ensuring the smooth daytoday of business operations.
The Manager will be responsible for leading and optimizing key customerfacing business processes overseeing strategic initiatives and collaborating with multiple teams to ensure the business meets its growth objectives. This person will serve as a key partner to the Director as well as the crossfunctional and external agency teams to ensure business goals are achieved through handson process optimization and crossfunctional collaboration.
Salary range: $
Position Responsibilities may include but not limited to
- Core Business Operations Management: Own the and optimization of core business processes across marketing fulfillment logistics IT analytics compliance and customer care to drive efficiency accuracy and scalability; work to continually improve processes and streamline operations to support business growth
- Customer Order Experience: Drive acquisition and retention gains through oversight of ecommerce operations and user experience via digital and phonebased interactions; collaborate closely with ecommerce and customer care to shape recommendations and develop plans for program enhancements
- EndtoEnd Strategic Project Management: Lead and execute key revenuedriving projects from ideation through implementation and measurement; these projects may span marketing ecommerce development customer care logistics analytics and more with a focus on ensuring that all initiatives align with overall business objectives
- Growth and Optimization Initiatives: Identify new growth opportunities and optimization areas develop business cases for them and drive them through to including collaborating with internal teams to ensure that the initiatives have measurable impacts on business performance
- Strategic Partnership Management: Serve as the primary contact for select external partners ensuring that partnerships are nurtured and delivering value; collaborate closely with the marketing and sales teams to identify opportunities to deepen engagement with partners and achieve business goals
- Business Performance Analysis: Partner with the Director to develop clear KPIs and dashboards that help us manage performance and gain insights into all key aspects of our DTC business including user and partner experience
- CrossFunctional Leadership: Work across various departments and teams to ensure that everyone is aligned on the businesss goals; foster a collaborative environment where information is shared openly and the team is equipped to execute effectively
Required Skills and Experience
- Bachelors Degree with 5 years of experience in DTC and/or consumerfocused business operations & management strategic project management and/or similar roles
- Strong growth mindset with a proven track record of driving measurable business impact through both strategic initiatives and handson
- Highly analytical with excellent attention to detail; experienced in analyzing data (especially via Microsoft Excel and/or Power BI) to uncover actionable insights and visual output for diverse audiences
- Creative problem solver with a bias towards action and a deep curiosity for solving business challenges and understanding consumer needs
- Comfortable in a dynamic fastpaced environment that requires frequent context switching and a high degree of flexibility
- Excellent communication skills with experience managing multiple stakeholders in a crossfunctional and collaborative environment
- A thoughtful empathetic leader who is passionate about missiondriven work and committed to providing the best experience for customers
Preferred Skills and Experience
- Experience in driving growth for a directtoconsumer business
- Familiarity with the healthcare industry or other highly regulated industries
Physical Requirements
- Repetitive motions that include the wrists hands and/or fingers
- Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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