Account Manager Support Suite

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

About the Team

The Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals crossselling and upselling to our existing customer base. In this critical and highly crossfunctional role you will be joining a team of 5 Account Managers that support our MidMarket customers and your skills will be instrumental in driving revenue.

About the Role

The Account Manager (AM) will manage a portfolio of 150180 accounts focusing on driving growth and retention. Working closely with your Customer Success Managers (CSMs) the AM will identify and capitalize on expansion across multiple products: Automate Convert Voice.

What Youll Do

• Drive Account Growth: Identify and execute on upsell and crosssell opportunities strategically expanding accounts while meeting revenue targets.

• Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account leveraging insights to maximize customer value and align with their business objectives.

• Engage with Key Stakeholders: Build and nurture relationships with executivelevel stakeholders ensuring alignment on goals and fostering advocacy.

• Collaborate with CrossFunctional Teams: Partner with CS Product and Legal to deliver seamless customer experiences and address complex challenges effectively.

• Leverage CRM for Insights: Accurately document account activities opportunities and risks in the CRM to inform datadriven strategies.

• Travel to Strengthen Relationships: Conduct inperson meetings with clients (up to 34 weeks per year) to deepen relationships and gain insights into their evolving needs.

Who You Are

• Experienced Account Manager: 34 years managing and selling into midmarket SaaS accounts $5M in GMV) with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.

• Relationship Builder: Skilled at engaging and influencing Clevel executives fostering trust and longterm partnerships.

• DataDriven: Experienced in reviewing and interpreting data trends using insights to identify opportunities mitigate risks and present actionable solutions to clients.

• Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.

• Excellent Communicator: Strong verbal and written communication skills capable of translating technical concepts into business value.

• ResultsOriented: Focused on achieving and surpassing growth and retention goals.

• Highly Organized: Adept at managing multiple accounts and priorities in a fastpaced dynamic environment.

• Technically Savvy: Proficient with CRM and reporting tools with a strong aptitude for learning and leveraging new technologies.

• Adaptable and Resilient: Thrives in a startuplike setting navigating challenges with tact and composure.

Perks & Benefits

• 5week vacation (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave 16 weeks)

• MacBook Pro

• Personal credit card to buy lunches (youll have your own Gorgias credit card)

• We provide private health insuranceand retirement pension

• Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

• Get up to $2000 USD of learning material per year (includes bookscourses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!

• Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!