Salesforce Development Lead Communications Cloud Omni-Studio
Salesforce Development Lead Communications Cloud Omni-Studio
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Job Description
8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industrys most integrated platform for Customer Experiencecombining Contact Center Unified Communications and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys drive operational excellence and insights and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations empowering them to unlock the potential of every interaction. With one platform one ecosystem and one data model you can turn every team into a customerfacing team and unify your CX to conquer the complexity.
As an organization we are looking for Team8s who are AIproficient open to innovation and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at www.8x8follow our pages on LinkedIn Twitter Facebook and Instagram.
We are seeking an experienced Salesforce Development Lead to guide the design development and delivery of Salesforce Communications Cloud solutions. The ideal candidate will have a strong technical background in Salesforce development extensive experience with OmniStudio and a proven ability to lead teams in building scalable highperforming solutions for the communications industry. This role involves handson development technical leadership and collaboration with crossfunctional teams to meet business objectives.
Key Responsibilities:
Technical Leadership:
Lead a team of Salesforce developers providing technical guidance code reviews and best practices.
Define and enforce coding standards development methodologies and deployment processes to ensure highquality deliverables.
Collaborate with solution architects business analysts and project managers to design robust Salesforce solutions.
Salesforce Development:
Develop custom Salesforce solutions using Apex LWC (Lightning Web Components) OmniStudio (OmniScripts DataRaptors and Integration Procedures) and other Salesforce tools.
Configure and customize Salesforce Communications Cloud including product catalog CPQ and order orchestration functionalities.
Design and implement complex workflows automations and integrations with thirdparty systems.
OmniStudio Expertise:
Leverage OmniStudio tools such as OmniScripts DataRaptors and FlexCards to build dynamic userfriendly interfaces and processes.
Optimize OmniStudio solutions for performance scalability and maintainability.
Stay updated on OmniStudio enhancements and incorporate new features into development strategies.
System Integration:
Design and implement integrations between Salesforce and external systems (e.g. billing platforms OSS/BSS systems and payment gateways) using APIs middleware and custom development.
Ensure data integrity and seamless data flow across integrated systems.
Troubleshoot and resolve integration issues to maintain system reliability.
Quality Assurance and Optimization:
Perform code reviews and unit testing to ensure compliance with best practices and business requirements.
Optimize existing Salesforce implementations to improve performance scalability and usability.
Monitor system health and resolve technical issues proactively.
Stakeholder Collaboration:
Work closely with Solution Architects to estimate work propose solutions and provide technical expertise.
Conduct training and mentoring sessions for junior developers and administrators.
Qualifications:
Education:
Bachelors degree in Computer Science Information Systems or a related field.
Experience:
5 years of Salesforce development experience including handson experience with Communications Cloud.
3 years of experience with OmniStudio tools such as OmniScripts DataRaptors Integration Procedures and FlexCards.
Proven track record of leading development teams and delivering complex Salesforce projects.
Skills:
Proficiency in Salesforce development tools and languages including Apex LWC Visualforce and SOQL.
Strong understanding of Salesforce architecture including data models security and integrations.
Experience with Agile development methodologies and tools (e.g. Jira Git).
Excellent problemsolving and debugging skills.
Preferred Skills:
Salesforce certifications such as Platform Developer II Communications Cloud Consultant or OmniStudio Developer.
Experience with telecommunications industry processes including order management service provisioning and billing.
Familiarity with middleware platforms like MuleSoft or Boomi.
Knowledge of DevOps practices including CI/CD pipelines and version control systems.
Work Environment:
Flexible work arrangements with opportunities for hybrid or remote setups.
Collaborative team culture focused on delivering cuttingedge solutions.
Opportunities for professional development and Salesforce certifications.
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
Employment Type
Full-Time
