IT Tech I

Essential Duties/Core Competencies:

• Writes technical specifications for purchase of corporate technology equipment networking hardware and related products.
• Assists in developing longterm strategies and capacity planning for meeting future hardware and corporate technology needs.
• Aids in development of business continuity and disaster recovery plans maintains current knowledge of plan executables and responds to crises in accordance with business continuity and disaster recovery plans.
• Identifies and delivers required hardware service levels according to company policies.
• Liaises with and provide training and support to end users and staff on equipment operation and other issues.
• Installs configures tests maintains monitors and troubleshoots end user and network hardware peripheral devices printing/scanning devices presentation equipment and other products; and associated end user software and networking software products.
• Performs onsite analysis diagnosis and resolution of complex hardware problems for a variety of end users and recommend and implement corrective solutions including offsite repair as needed.
• Receives and responds to incoming calls pages and/or emails regarding hardware problems.
• Develops and maintains an inventory of all monitors keyboards hard drives modems printers scanners and other peripheral equipment.
• Develops and maintains an inventory of all hubs routers switches bridges server boxes cabling and other networking equipment.
• Documents instances of hardware failure repair installation and removal.
• Maintains uptodate knowledge of hardware and equipment contracts and supervise contractbased installations.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests vendors colleagues and the Company by being engaged interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Companys success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints situations and others.
• Puts the internal and external guests at the forefront of every decision.
• Proven experience as ahelp desk technicianor other customer support role.
• Tech savvy with working knowledge of office automation products databases and remote control.
• Good understanding of computer systems mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customeroriented and cooltempered.

Essential Requirements

To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twentyfive 25 pounds and varied instances of standing/walking.

Language Skills:

Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in oneonone and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimal and work with mathematical such as probability and inference. Ability to create read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race religion color sex national origin politics marital status physical disability age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.