Technical Support Specialist
Technical Support Specialist
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1 Vacancy
Job Description
Make your next move an expert one.
At Colliers its not our success that sets us apart its how we achieve it. Our people are passionate take ownership and always do whats right for our clients people and communities.
Why Colliers
Our enterprising environment needs your expertise to facilitate Colliers continued growth as an industry leader. Our nimble decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
About you
We are seeking a Technical Support Specialist to join our Colliers IT Team. This position will be responsible for working alongside the End User Computing and Infrastructure teams with the common goal of supporting the technology needs of dedicated customers and repairing services as quickly as possible for the offices in the Greater Philadelphia area.
In this role you will
Provide desk side support for hands on issues Perform BoardRoom presentation setups Replace failed phones printers network cables
Replace failed hardware on desktop and laptop computers Image laptops desktops and workstations Order/Setup/Provisioning of New Hire equipment Decommissioning of old hardware
Coordinate office/cubicle setup and moves Installation and configuration of network printers
Assist with companybased software/hardware deployments
Assist in LAN/WAN operations including hardware install support documentation Familiarity with remote desktop support tools
Respond to requests and incidents by phone email support queue onsite visits or remotecontrol sessions
Resolve incidents and service requests within the required SLA Perform problem resolution research and document solutions Escalate out of scope or unresolved tickets to appropriate IT personnel
Monitor and implement company policies procedures and standards to ensure compliance is met Operational knowledge of networking telephone and infrastructure concepts
Must be able to travel to nearby sites in Philadelphia to provide IT Support
What success looks like
Must be able to work independently and in groups on IT initiated projects as required Coordinate office needs with Regional IT Manager and/or local office managers
Participate in technology implementations both corporate wide and businessunit based
3 Years of experience in an IT support environment
Experience supporting Windows /MacOS operating systems Advanced software and hardware technical skills
A Certification & ITIL Foundations Certification Possess a strong selfstarter attitude
Ability to deliver excellent customer service at all levels of the organization and with external partners
#LIAC1
#LIOnsite
Make your next move an expert one and join us as we lead the industry into the future.
Applicants must be currently authorized to work in the United States on a fulltime basis. The employer will not sponsor applicants for work visas.
Direct applicants only please no agencies.
Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth related medical conditions and lactation) gender identity or gender expression (including transgender status) sexual orientation marital status military service and veteran status disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application preemployment testing a job interview or to otherwise participate in the hiring process please contact for assistance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
