Medical Scheduler II - Central Scheduling - Miamisburg - FTDays
Medical Scheduler II - Central Scheduling - Miamisburg - FTDays
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Kettering Health is a notforprofit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with highquality care for every stage of life. Our serviceoriented mission is in action every day whether its by providing care in our facilities training the next generation of health care professionals or serving others through international outreach.
Department Overview
Kettering Health Miamisburg
- Serving the residents of Warren Butler and Southern Montgomery counties for over 40 years.
- Kettering Health Miamisburg formerly Sycamore Medical Center is a fullservice hospital located minutes west of the Dayton Mall on MiamisburgCenterville Road off I75 in Miamisburg Ohio.
- The cornerstone services for KH Miamisburghave been Bariatric surgeries and Orthopedic care.
- Expanded services include emergency care sleep center mammography breast MRI cardiac catheterization lab wound center and DEXA scanning.
- 142 bed facility
- Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
- In 2020 KH Miamisburg received an A from the Leapfrog Group a national patient safety watchdog ranking among the safest hospitals in the United States.
- Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
- KH Miamisburg received several awards from Healthgrades:
- Outstanding Patient Experience Award
- Americas 100 Best Hospitals for Prostate Surgery Award 2020
- Joint Replacement Excellence Award 2020
Responsibilities & Requirements
Knowledge and Skills Required:
- Demonstrates through behavior Kettering Healths mission vision and service standards as outline in the organizations training.
- Exceeds competence and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area.
- Adheres to all established workflows scripting and department greetings.
- Creates an exceptional customer experience by setting proper expectations and consistently following through with endusers.
- Continuously achieves key department performance objectives such as quality assurance and productivity.
- Handles sensitive matters courteously and with professionalism. When appropriate can escalate to leadership for proper awareness and/or resolution.
- Demonstrates consistent and punctual attendance.
- Upholds high energy and positive attitude even when under pressure.
- Adapts quickly to change and balances multiple priorities in a fast paces environment.
- Thoroughly documents all interactions and consistently update consumer records in relevant technology system.
- Exhibits a desire to continuously learn improve service delivery and work in a team environment.
- Ability to schedule for multiple department/service areas in all hospital/ outpatient departments
- Ability to schedule various testing including but not limited to procedural scheduling including anesthesia cases.
- Perform other duties as assigned by department leaders.
Qualifications and Experience:
- High School Completion or equivalent
- Previous clerical / physician office training
- Epic/EMR 1 Year experience
- Medical Terminology
- Computer Literate with strong knowledge of Microsoft Office products
- Ability to function in a fastpaced call center environment. While maintaining a respectful caring and professional manner.
- Previous registration or scheduling experience preferred.
- Excellent written and verbal communication skills
Employment Type
Full-Time
