Travel Counselor
Travel Counselor
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Salary Not Disclosed
1 Vacancy
Job Description
- You will delight the traveler/travel arranger and all CWTSatoTravel clients
- Arrange domestic and international travel for clients including air hotel rail and ground transportation
- Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
- Interact with travelers and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
- Connect with the caller to build trust and credibility even if the person is unknown.
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.
- You will strengthen the CWTSatoTravel brand
- Build loyalty by enhancing our clients overall travel experience while meeting every travel management service requirement and expectation
- Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
- Embrace new technology and ways of working to promote flexibilityto adjust quickly to the shifting needs of the business
- Sell products that are of commercial value to CWT and contribute to CWTs profitability.
- You will build CWTSatoTravels value
- Possess a strong understanding of travel trends and industry best practices
- Seek higher levels of performance continuously
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler/travel arranger feel special.
We are looking for an energetic selfstarter with the desire to learn and grow who exemplifies the following traits:
- High school diploma or equivalent
- Minimum 13 years travel counselor experience
- Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air hotel rail and ground transportation
- Knowledge of ticketing procedures
- Proficiency in a minimum of one native GDS
- Sabre experience preferred
- Government travel reservation experience a plus
- Ability to meet and maintain required performance standards
- Excellent customer service and communication skills required
- We are willing to train a professional and/or student looking to gain experience within the travel industry
Americorps/PeaceCorps and other national service alumni are encouraged to apply
Employment Type
Full Time
