Customer Service Executive Fleet

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

We have a 12 month Fixed Term Contract opportunity within our Customer Services team to support a large corporate key account so we are looking for excellent customer service skills with a focus on showcasing strong customer relationship experience as well as being able to work independently with opportunities to display your selfmotivation and proactivity in the role.

This role is based in our Slough office and successful candidates will need to be able to commute to Slough 5 days a week.

Salary will be 24297 per annum for this role.

Key Accountabilities:

• Take ownership of Fleet Manager enquiries from a key account resolving issues where possible or liaising with your team and other departments to provide good outcomes for our customers

• Build rapport and confidence with the key account contact

• Provide updates and timelines on queries and complaints within the contracted SLAs agreed

• Be the face of Customer Services on weekly client calls.

• Own business processes and updated in line with audit requirements

• Look for better ways of doing things to improve efficiency and customer outcomes

• Being agile and adapting to the changing demands of our customers

Required knowledge & experience:

• Experience of key account customer service or Fleet Management support

• An ability to build strong relationships with customers

• Being adaptable to the changing demands of customers

• Selfmotivated and proactive

• Experience of working in fleet management customer service understanding the importance of teamwork in a customer and goal focussed environment.

• Experience in dealing with customers in a frontline environment and/or ability and willingness to learn at a fast pace.

• Can multitask and have excellent time management and organisational skills

• Demonstrate integrity and honesty in all business activity

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide fullservice leasing flexible subscription services fleet management services and multimobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are wellpositioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technologyenabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.