Front Desk Manager
Front Desk Manager
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Job Description
S&L Hospitality along with the Holiday Inn is currently accepting resumes for a Front Desk Manager in Fargo ND. Ideal candidates will have previous guest service and hospitality experience a level of comfortability with using (willingness to learn) various software to management labor timecards and scheduling revenue management experienceand the availability to work occasionally on evenings/weekends to be present during events as well as previous IHG experience. This position is held at a fullservice property.
Responsibilities may include but are not limited to:
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy and ADR through walkins and upselling at the front desk.
- Manage daytoday staffing requirements plan and assign work and establish performance anddevelopment goals for team members. Provide mentoring coaching and regular feedback.
- Manage conflict and improve team member performance.
- Educate and train team members in compliance with federal state and local laws and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Ensure staff is properly trained on systems security and cashhandling procedures as well as service and quality standards.
- Ensure front office staff provides guests with prompt service professional attention and personal recognition.
- Ensure guests are greeted upon arrival and make time to interact effectively with guests.
- Respond appropriately to guest complaints solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
- Conduct routine inspections of the front office and public areas and take immediate actions to correct.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- Train team members on procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire police and emergency personnel.
- Other duties as assigned.
Preferred qualifications or experience for this role:
- Prior experience in guest services preferably in a hospitality or serviceoriented environment.
- Prior experience in a hospitality leadership role minimum of 2 years
- Strong communication and interpersonal skills with the ability to maintain professionalism and confidentiality.
- Selfstarter with the ability to manage time effectively handle multiple tasks and work independently and also as a team.
- Excellent organizational skills and attention to detail.
- Ability to interact with a diverse range of individuals in a dynamic fastpaced environment.
- Comfortable with usingMicrosoft Office Suite.
- Ability to work evenings weekends and holidays as this is a handson manager role where there may be times to work at the front desk due to staffing and occupancy levels.
- Preferred education of an Associates or Bachelors degree in hospitality business administration or relevant course focus.
- Must possess the ability to inspire and motivate employees to work together as a team as well as fostering empowerment within the hotel.
Physical Requirements may include but are not limited to:
- Ability to lift up to 50 lbs.
- Ability to sit and/or stand for long periods of time.
- Exposure to indoor and outdoor temperatures.
- Exposure to various noises including telephone computers kitchen equipment televisions printer/scanners/ and radios.
- Exposure to various cleaning and sanitizing chemicals.
- Exposure to dust and other items that may be related the property.
Candidates will be subject to a successful completion of a background check as it relates to the role.
Benefits such as:
For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100 match at 3 contributions 50 up to 5.
- Paid Time Off Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin South Dakota North Dakota and Iowa.
- Travel discounts available through Choice Brand Hotels Hilton IHG and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
- We offer medical dental and vision insurance as well as opportunities to enroll in STD LTD critical illness accident and/or life insurance as well as flex spending.
Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and propertylevel operations together with the corporate leadership team consisting of specialized hospitality industry experts make our organization a leader in the industry and experts in delivering a firstclass guest experience. The combined experience developing opening and managing hotels and indoor waterpark resorts is unmatched.
Our mission is to provide comfortable clean safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.
Required Experience:
Manager
Employment Type
Full-Time
