Client Relationship Consultant

FuturePlan is the nations largest thirdparty administrator (TPA) of retirement plans partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: hightouch personalized service from local TPAs backed by the strength and security of a large national firm Ascensus. Our roots go back decades with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service innovation and expertise to a fastgrowing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals 60 actuaries and one of the industrys largest inhouse ERISA teams. Learn more at FuturePlan.

Section 1: Position Summary

Manage client services and relationships to create raving fan clients that rate us a 4.5 out of 5 on the annual client survey pay us quickly and are profitable.

You are an outstanding colleague by working with others within Client Services and other teams (e.g. Compliance Investment Services Marketing & Sales and Operations) within the guidelines outlined by the Core Values of Ascensus.

Section 2: Job Functions Essential Duties and Responsibilities

• Responsible for protecting securing and proper handling of all confidential data held by Ascensus to ensure against unauthorized access improper transmission and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our IClient service philosophy and our Core Values of People Matter Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.

Managing Relationships with Clients

• Achieve above 4 average ratings on client survey forms. Maintain a good relationship with each client.
• Retain all existing profitable clients and prevent attrition of this type of client.
• Work to improve profitability of nonprofitable clients by increasing fees or helping them find a new consulting firm.
• Complete Annual Client Review form for all clients with a formal conference call or facetoface meeting. Make a point of going through the exercise to make sure that you have addressed all items on the client review form on an annual basis.
• Watch for changes of the clients needs and expectations.
• Watch for changes taking place within clients firm.
• Be the main contact for our clients advisors CPAs and attorneys who are involved with the plans for strategic plan issues.
• Be the first to be contacted by a client when they have consulting/strategic issues regarding the plans.
• Identify and define clients problems. Listen for problems that client is facing and find a way to provide appropriate solutions for them.
• Seek out consulting opportunities by always look for opportunities to provide additional services and consulting to clients and bill for the services.
• Be proactive and contact clients regarding upcoming events or issues including changes at vendors and changes in the law and regulations that may affect their plans and let them know that you are thinking about them at all times.

RETIREMENT CONSULTING

Managing Your Book of Business

• Achieve above 4 average ratings on internal timeliness survey form.
• Work with an assigned Specialist(s) to get Normal Recurring Services done within our service standards (e.g. six weeks for completing IRS testing etc..
• Followup data trust documents etc. necessary to complete the work in a timely fashion and minimize rushes.
• Assign appropriate tasks in Workflow and manage due dates with clients and specialists.
• Work with assigned Specialist and/or Compliance Team subgroups (e.g. loan and withdrawals plan documents etc. to get Other Services done by agreed upon due date with client.
• Have the agreed upon number of facetoface client meetings each year. Promote meetings by calling on clients to see if they can meet with you at our office or theirs. Offer them lunch if appropriate.
• Provide answers and solutions to problems that Specialists encounter. Address the issues right away do not create work bottleneck for other team members working on your clients.
• Delegate administrative functions of the daily routine and manage the work delegated to your administrative assistant to get the work done

Billing

• Enter consulting time in time keeping system daily.
• Manage a book of business as defined in your annual goals (current range is from $750000 to $1500000.
• Ensure client service (fee) agreements are uptodate.
• Complete billing by processing your draft billing summary (DBS) within 5 business days of receipt from Accounting and processing traditional invoices within 10 business days of receipt from Accounting. All billing including adjustment forms should be done via paperless processes.
• Identify and determine the writeup/writeoff amounts. Bill toward the budget of normal recurring services and other services outside of normal recurring services appropriately.
• Communicate and work out billing issues with the President. Determine whether the budget is too high or too low indicate any extra time that is not billable with the reasons identified and suggest solutions.
• Prepare Client Authorization Forms for additional special service projects.
• Collect billing by working with assigned Accounting Specialist. Monitor the Aging report and follow up when talking with the client and outstanding invoices. Ideal dayssalesoutstanding (DSO) is less than 35 days.

JOB RESPONSIBILITIES Internal

• Training Needs
• Consider attending at least one outside retirement services seminar a year (e.g. ASPPA etc. per agreed upon Learning & Professional Development Plan. Refer to the firms policy on attending seminars.
• Attend appropriate internal training sessions.
• Keep up to date of all aspects of retirement plan and/or investment consulting by reading circulated emails and papers on technical/investment issues.
• Internal Process Improvement
• Suggest ideas to improve our processes. Discuss challenges that you face with your supervisor at any time. Suggest constructive solutions to those challenges. Share your ideas amongst your peers.
• Provide feedback for other employees and your own OnetoOne meetings by the due date requested.
• Provide back up to other teams as necessary.
• Other work as assigned via Committees and/or Taskforces.

Sales

• Promote/sell additional special services to existing clients.
• Meet when possible with centers of influence
• Call on prospects as necessary with or without sales team to close the business.
• Attend meetings/seminars to build relationships with influential people.
• If defined in annual goals close an agreed amount of first year billings from new clients
• Assist with other tasks and projects as assigned

Supervision

• N/A

Section 3: Experience Skills Knowledge Requirements

• Five to ten years of experience in the retirement plan industry
• Excellent understanding of plan administration compliance testing and pension law.
• At least three years of hands on experience with defined contribution 401(k) plans including record keeping and vendor issues if working primarily with defined contribution plans.
• At least three years of hands on actuarial work with defined benefit plans including cash balance plans if working primarily with defined benefit plans. Includes excellent understanding of funding methods and valuations.
• May have to travel via car to visit clients in Southern California
• May have to travel via car or airplane to visit clients outside of Southern California where an overnight stay is required.

SKILLS AND REQUIREMENTS

• Good business sense to understand clients business needs
• Team player
• Selfmotivated
• Comfortable working with numbers
• Excellent verbal and written communication skills including public speaking on the phone and presentation skills
• Excellent delegation skills
• Excellent computer skills in Excel Word and Notes
• Intermediate sales/negation skills
• PHYSICAL DEMANDS:
• Must be able to sit for long periods (up to 8 hours per day).
• Must be able to work on a computer 8 hours per day (includes looking at a monitor and typing using a keyboard and mouse).
• Able to use computer and talk on telephone at the same time.
• Ability to lift 25 pounds (e.g. files laptop w/projector etc.

EDUCATION/TRAINING NEEDED

• B.A./B.S. preferred
• Working towards ASPPAs CPC designation preferred.
• If working on DB plans have knowledge base of an Enrolled Actuary (EA) EA preferred.

We are proud to be an Equal Opportunity Employer

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