Payment Operations Supervisor

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Payment Operations Supervisor do

The Payment Operations Supervisor manages a production team by providing instructions task assignments and performance monitoring to ensure productivity and efficiency. Responsibilities include meeting production goals analyzing metrics addressing inefficiencies and implementing improvements. They maintain high product quality through regular checks and control measures addressing any deviations. The role also involves offering training guidance and motivation to enhance team skills fostering teamwork resolving conflicts and promoting a positive work environment.

What you will do:

Providing coaching support and career mentorship to associates guiding performance improvement and career development.

Ensuring associates comply with company policies administering performance management giving constructive feedback and implementing necessary training and professional development.

Maintaining and reviewing department procedures for accuracy and adherence.

Monitoring team metrics to reflect work availability output goals and achievements sharing them daily to drive excellence and accountability.

Conducting regular quality checks reviewing performance reports identifying improvement areas and implementing measures to enhance team performance.

Leading workflow distribution and inventory management to meet network timeframes and service levels resolving complex client concerns and disputes.

Participating in recruitment activities including conducting interviews and making hiring recommendations.

Identifying process improvements and managing change to meet departmental objectives effectively.

What you will need to have:

High School Diploma.

2 years of payment processing.

2 years in the banking or credit card industry.

2 years in Lead or Supervisory role.

What would be great to have:

Bachelors degree in business management or a relevant field; and/or equivalent military experience.

Familiarity with payment network regulations: A solid understanding of payment network regulations and guidelines will help ensure compliance and adherence to industry standards when handling payment disputes and transaction recoveries.

Understanding the fundamentals of payment processing including payment acceptance disputes and transaction recoveries will be crucial in effectively leading the team and making informed decisions.

Enthusiasm inquisitiveness drive and initiative: Having a positive and enthusiastic attitude being curious about new developments in the industry and demonstrating drive and initiative will contribute to your success as a leader and in keeping up with the everevolving payment processing.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.