Community Manager
Community Manager
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Job Description
Pearl Abyss America Inc. The team behind Black Desert and the upcoming titles DokeV and Crimson Desert is seeking a highperforming creative resultsoriented and qualityobsessed Community Manager to help accelerate our gaming reach to millions of customers across all platforms (PC and Console) in North America.
The video games industry is transforming how players are entertained communicating with each other and interacting online and on their digital devices. Our company needs a Community Manager who has an entrepreneurial spirit with relentless tenacity to get things done. You will be empowered to be an advocate for the players voice and be the liaison between the community and the dev team constantly managing the conversations and feedback and proactively building bridges and trust within the players community.
You genuinely love the gamers their community and facilitate to help them improve the game liveservice quality. You will actively interact with the players both in the game and in the community working closely with other team members in the live operations.
This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve North America goals.
LOCATION: Manhattan Beach CA (Onsite)
JOB TYPE: Full Time
PAY RANGE: $21 $25 per hour
RESPONSIBILITIES
- Plan on social postings and interact with players on the official social channels for the title
- Create or assist in creating visual assets and copywriting for the social postings
- Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
- Create event plans for the communities and execute them during the live services
- Work closely with the content production team to create community contents that is usually shortvideos
- Work closely with other GMs Customer Support and Community Managers to solicit feedback and suggestions for game improvement from the community
- Monitor and regularly report on the liveservice issues and the players feedback
- Monitor regularly livestreaming channels and social channels and work closely with partner influencers
- Monitor Discord channels and facilitate the community moderators
MINIMUM QUALIFICATIONS
- 2 years of work experience in video game industry especially in community management customer support QA or related field
- Experience in social media management (Facebook X Instagram TikTok etc.
- Extensive knowledge and gameplay experience of MMORPG genre
- Prior experience/interactions with the gaming communities forum or user groups on social channels
- Experience in social content creation and posting publishing calendars asset creation copywriting reporting & analytics
- Strong customer service ethic and great interpersonal communication skills
- Writing skills for the announcements or forum notices with a great sense of humor
- Ability to act fast on problems or communications and deliver the best results amid a fastpaced highvolume environment
- Creativity curiosity and a willingness to learn and grow
- Professional and mature demeanor along with strong timemanagement and organization skills for coordinating multiple initiatives and priorities
- *International travel may be required for this position
PREFERRED QUALIFICATIONS
- Avid Black Desert Online player
- Bachelors degree in communications marketing or any equivalent work experience
- Content creator cosplayer or livestreaming experience within the videogame community
- Graphic design or video production/editing skills
- Bilingual in English/Japanese or English/Korean is a plus.
PEARL ABYSS AMERICA BENEFITS
In addition to having a great culture some of our benefits include:
- Health Care Plan (Medical Dental & Vision) 100 covered by the company for you and up to 3 of your dependents
- Life Insurance (Basic Voluntary & AD&D)
- Retirement Plan 401K) Company matching up to 5
- Pet Insurance covered by the company for employees pet animals (up to 3 pets)
- Personal and Professional Development Wallet up to $100/month
- Life Style Wallet $170/month Individual Allowance
- Tiny Human Wallet $500/month child subsidy
- Paid Time Off PTO (Vacation Sick Days Public Holidays & Winter Break)
- Family Leave (Maternity Paternity)
- Companysponsored Korean Classes
- Free Gym Access (in the company office building)
- Free Lunch in the Office
- Stocked kitchen
- Regular team outings and company events and more...
Pearl Abyss America is proud to be an equalopportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. If you have a disability or special need that requires accommodation please let us know.
To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias Pearl Abyss employees or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.
Required Experience:
IC
Employment Type
Full-Time
