Senior Salesforce Developer - Team Lead

Career Category

Job Description

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our awardwinning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Salesforce Developer Team Lead

What you will do

Lets do this. Lets change the world. In this vital role you will be part of the Patient Support Services (PSP) product team to deliver technology services and solutions that achieve strategies and business goals including insights and analytics on our Rare Disease Portfolio CRM Platform.

The Specialist Software Engineer is responsible for crafting and building secure scalable solutions on the Salesforce (SFDC) Platform working with other Platform/Product Owners Architects and within the broader technology team to develop products aligned with standard methodologies. The candidate will support the development of the PSP Platform at Amgen. You will stay abreast of the Salesforce roadmap and capabilities provide feedback to and develop standard methodologies optimize engineering or release processes.

The Specialist Software Engineer will collaborate with various teams such as program management development teams operations customer service sales brand/marketing legal and safety to lend clarification and support to requirements definition at all stages of the product life cycle. Primary Working hours will align with teams in Chicago IL and Amgens India Office but may vary.

Roles & Responsibilities:

• Recommend strategic handson technology solutions aligned with the patient services strategy to achieve the greatest business impact. Lead handson development using Salesforce technologies such as Apex Visual Force Lightning Web Components Aura along with JavaScript AJAX HTML and CSS.

• Lead major projects modelling data structures aligned with Health Cloud and Service Cloud objects for patient services while supporting customizations and integrations for solution delivery. Provide guidance and mentorship to junior team members.

• Apply handson experience and best practices to build Salesforce applications ensuring compliance with security protocols such as OrganizationWide Default sharing patterns and permissions. Communicate software and system designs through UML.

• Collaborate with team members (business analysts QA project managers) in a handson capacity to develop test classes automation and validate business logic. Conduct code reviews to ensure quality and resolve technical challenges.

• Research Salesforce capabilities to meet patient service needs provide gap analysis and develop estimates for projects. Manage software delivery scope risk and timeline with handson ownership from conception to deployment.

• Contribute to frontend and backend development with handson involvement rapidly prototyping and implementing applications custom reports and enhancements to support patient services. Stay updated with industry trends including generative AI and provide handson technical guidance to junior developers.

• Maintain documentation on software architecture design deployment and operations while collaborating closely with product teams patient service teams and other stakeholders.

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The vital attribute professional we seek is a type of person with these qualifications.

Basic Qualifications:

• Doctorate Degree OR

• Masters degree with 2 years of experience in Computer Science IT or related field OR

• Bachelors degree with 4 years of experience in Computer Science IT or related field OR

• Associates degree with 8 years of experience in Computer Science IT or related field OR

• Diploma with 10 years of experience in Computer Science IT or related field

Preferred Qualifications:

• Experience with SFDC Service Cloud and/or Health Cloud in a call center environment

• Experience working in a regulated industry such as healthcare or life sciences

• Ability to work in a changing environment and prioritize multiple projects simultaneously

• Superb interpersonal skills to work across and up through the organization including partner/customer concern and mitigation of issues risks and business impacts

• Advanced problemsolving capabilities and the ability to use constraints as opportunities

• Working understanding of Agile Scrum Design Thinking and Lean Startup principles

• Experience with Tableau and other reporting and analytics tools

• 4 years of experience developing and customizing Salesforce application via web services Apex SOQL Aura Lightning Web Components Visual Force Visual Studio Code IDE Data Loader Reports and Dashboards

• 4 years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management

• Experience integrating Salesforce with other applications

• Salesforce and/or AGILE Certifications

• Experience with Amazon Web Services and/or Amazon Connect.

Professional Certifications:

• Salesforce Administrator

• Salesforce Developer 1

Soft Skills:

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work effectively with global virtual teams

• High degree of initiative and selfmotivation

• Ability to manage multiple priorities successfully

• Teamoriented with a focus on achieving team goals

• Strong presentation and public speaking skills

What you can expect from us

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and wellbeing. From our competitive benefits to our collaborative culture well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan based on eligibility comprising of health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities that may include:

• A comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts

• A discretionary annual bonus program or for field sales representatives a salesbased incentive plan

• Stockbased longterm incentives

• Awardwinning timeoff plans

• Flexible work models including remote and hybrid work arrangements where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen

In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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