IT Service Technician
IT Service Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ABOUT US
Our mission is to provide complete hardware software and support solutions enabling clients to operate their businesses more successfully. In 1994 Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture made possible by our staffs commitment to upholding our five core values:
DO THE RIGHT THING GROW OR DIE PASSION FOR OUR WORK HUMBLY CONFIDENT WE LOVE CUSTOMER SERVICE
THE POSITION
We are looking for a fulltimeIT Service Technician to join our team working in the Greater Detroit area. Our Service Desk is active Monday Friday 8:00 AM 5:00 PM with occasional appointments and oncall shifts required after hours. Some travel will be necessary to visit client locations mostly within the Greater Detroit area but potentially visits up to three hours away transportation is companyprovided. Please visit www.ocs.help/careers to learn more about our company culture employee perks and benefits.
KEY RESPONSIBILITIES
- Diagnose and troubleshoot enduser issues remotely through the ticketing system
- Maintain highquality support by responding quickly effectively and in a professional manner
- Provide onsite technical service and support for existing clients including but not limited to:
- Modifying configurations utilities software default settings etc. for local workstations
- Ensuring each workstation has the proper equipment
- Installing testing and configuring new workstations peripheral equipment and software
- Managing PC setup and deployment for clients new employees
- Document internal procedures and notes pertaining to the ticket resolution
- Assist Project Technicians with onsite technical setup for new clients
- Assist remotely with service requests and escalated tickets
- Maintain inventory of all equipment software and software licenses; including frequent communication with the Inventory Admin to send and receive equipment on schedule
- Perform timely workstation hardware and software upgrades as required
QUALIFICATIONS
- 1 year(s) of experienceworking on an IT Service/Help Desk or NOC team environment
- 1 year(s) of experience providing excellent customer service
- Proven written and oral communication skills
- Ability to work independently achieve high standards and consistently meet deadlines
- Possess an inclination and passion for learning new technologies quickly
- Excellent problemsolving skills especially in fastpaced highpressure situations
- CompTIA A Certification (or equivalent)
- Certification or aboveaverage comprehension of:
- Active Directory services
- Network setups and configurations
- Microsoft 365
- Multiplatform environments
- Ninja RMM (or similar RMM/PSA software)
- Freshdesk (or similar ticketing system)
- Cisco Meraki
WE CANT DO WHAT WE DO WITHOUT YOU
This position assists with driving our mission by maintaining highquality whiteglove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.
Required Experience:
Senior IC
Employment Type
Full-Time
