Endpoint Services Technician
Endpoint Services Technician
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Job Description
Current Employees:
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The University of Miami Health System UHealth Information Technology Department has an exciting opportunity for a fulltime Endpoint Services Technician to work in Miami. The Endpoint Services Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.
Acts as first point of contact in the problem determination process for endpoint solutions and network issues.
Provides quality customer service to all clients in a timely and professional manner.
Organizes and prioritizes support requests.
Monitors administers tracks and verifies completion of help desk tickets.
Assists staff with the installation configuration and ongoing usability of endpoint devices peripheral equipment and software.
Prepares installs tests and certifies any endpoint configuration including any software drivers.
Conducts basic troubleshooting for endpoint devices.
Perform regular maintenance and updates on endpoint devices.
Loads and configures software on endpoint devices.
Verifies software is functional and escalates issues.
Decommissions any existing hardware that has been replaced.
Completes updates and closes Service Center tickets.
Adheres to University and unitlevel policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent
Minimum 1 year of relevant experience
Skill in completing assignments accurately and with attention to detail.
Ability to analyze organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings nights and weekends as necessary.
Commitment to the Universitys core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
Any appropriate combination of relevant education experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H5Required Experience:
IC
Employment Type
Full-Time
