Front Office Ambassador

Sunseeker Resort Charlotte Harbor is currently searching for a Front Office Ambassador!

The primary responsibility of the Front Office Ambassador is to provide excellent customer service and create a safe and friendly environment for team members and guests. Responsibilities include but not limited to promoting goods and services assigning rooms registering guests determining credit rendering bills receiving payments answering calls booking reservations and providing excellent guest service.

All duties are performed in accordance with department and Sunseeker Resorts policies practices and procedures.

Job Duties

• Welcome greet interact and assist guests in a professional manner.
• Provide excellent service within the propertys service standards and brand attributes. Exhibit a professional demeanor and willingness to assist all guests whenever possible. Answer property questions; provide accurate information regarding rooms restaurants promotions and directions.
• Contribute to a positive empowering work environment by consistently performing assigned daytoday responsibilities.
• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate recognize evaluate and resolve potential difficulties.
• Serves as a concierge and responds to inquiries with accurate information regarding hours of outlet operation directions to local attractions or meeting rooms car rentals etc. according to individual needs.
• Meet the demands of a fastpaced environment by using good judgment and the ability to multitask.
• Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies.
• Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety health and welfare of guests team members and the property.
• Responsible for placing all guest requests to the housekeeping department documenting the request and guest follow up. Promote and sell all products and services available at Sunseeker Resorts. Proactively provide quotes for room rates and upsell to the guest.
• Control and issue keys to rooms and assist in coordination of the Front Desk and all supportive departments.
• Verify correct charges and credits are posted to the corresponding guest folio.
• Collect all required guest profile information during checkin process.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints within scope of authority otherwise referring matters to Front Desk management.
• Perform other job related duties as assigned.
• Understand all areas of the Resort and be able to confidently guide guests to their appropriate destinations.
• Successfully book modify and cancel room reservations restaurant reservations golf reservations and activity itineraries for any given time knowing what types of accommodation rates and special packages are available.
• Stay informed and up to date on property information and recite all information regarding hotel facilities hours of operation key personnel special activities and functions in the hotel to our guests. Inputs text messages for inhouse guests and future guests of Sunseeker Resorts.
• Courteously answers incoming telephone calls connecting callers to appropriate departments hotel guests or hotel personnel.
• Responsible for coordinating room vacancies room assignments reports express checkouts and other reservation status changes daily.
• Ensures proper follow through if the involvement of other departments is needed.
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses EVerify to confirm the eligibility of all newly hired employees to work in the United States. For more details on EVerify visit everify.

• High school diploma or equivalent.
• Minimum of one 1 year experience working in guest service in a hotel resort or similar setting.
• Previous experience with resort booking systems phone operating switchboards and billing processing required.
• Experience with Forbes Star AAA and Four Diamond standard a plus.
• Bilingual (Preferred)

Other Minimum Requirements

• Ability to work varied shifts including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure manage multiple priorities and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities sound judgment superior problem solving and decisionmaking skills
• Excellent organizational analytical and project management skills with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor