Guest Services Supervisor Part-Time Pan American Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Under supervision by the Event Operations Manager the Guest Services Supervisor will perform various duties in connection with scheduled events. Duties will vary between facility and events. This is a position that is usually scheduled to work after normal business hours.

This role pays an hourly rate of $17.50.

Benefits for PartTime roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until June 20 2025.

Pan American Center is multipurpose arena in Las Cruces New Mexico located on the campus of New Mexico State University. The arena has a current seating capacity of 12515 people. The arena serves as home of the New Mexico State Aggies Mens and Womens Basketball and Womans Volleyball Teams.

• Serve as an extension of the Event Operations Manager during scheduled events
• Supervising and coordinate placement of Guest Services Attendants during an assigned event
• Works in conjunction with other Guest Services supervisors
• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Assist with lastminute preevent needs such as settingup decorating finding materials etc.
• Provide special accommodations for wheelchairs and other physically challenged patrons senior citizens students and groups.
• Work extended and/or irregular hours including nights weekends and holidays as needed.

• Demonstrate exceptional skills in customer relations communications and problem solving.
• Follow oral and written instructions and communicate effectively with other in both oral and written form.
• Work independently exercising judgment and initiative.
• Maintain an effective working relationship with clients employees exhibitors patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• High school diploma or G.E.D. and one 1 to two 2 years related experience and/or training; or an equivalent combination of education and experience.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
• This position may require work inside or outside of the building as needed by events.
• This position requires stooping and lifting.
• Must be able to lift and/or move up to 50 lbs.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.