Senior Development and Demo Applications Administrator
Senior Development and Demo Applications Administrator
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Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AIpowered platform enables teams to navigate complex workflows in realtime driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fastchanging world. Learn how Workato helps businesses of all sizes achieve more at workato.
Why join us
Ultimately Workato believes in fostering a flexible trustoriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with selfcare. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
We seek a highly organized and proactive Demo Applications Manager to oversee the governance and management of over 150 applications. This Senior IC role is critical in supporting all our technical teams (Products Presales Postsales Customer Support and many more) in leveraging these apps to build and maintain new connectors solutions support customers troubleshoot connector issues and create impactful and meaningful demos and POCs. This Senior IC role will define a strategy to procure and manage hundreds of new apps instances and credentials support user requirements manage budgets handle the intake and procurement processes and ensure demo instances initial setup and configuration. The ideal candidate will have a blend of technical expertise and strong interpersonal skills to manage and support our demo environment effectively.
Governance and Management:
Oversee the governance and lifecycle management of 150 demo applications.
Develop and enforce policies and procedures for demo instance usage and maintenance.
Monitor and ensure compliance with organizational standards and best practices.
Application Administration:
Administer demo applications by adding users configuring permissions and assigning licenses.
Perform complex configurations to ensure applications work properly and align with organizational intentions.
Regularly review and update application settings to maintain optimal performance and security.
User Support:
Act as the primary point of contact for user requirements and support related to demo instances.
Provide timely and effective support to users addressing any issues or concerns.
Conduct training sessions and create documentation to assist users in utilizing demo instances effectively.
Setup and Configuration:
Perform the initial setup and configuration of demo instances ensuring they meet user requirements.
Collaborate with technical teams to ensure seamless integration and functionality of demo applications.
Budget Management:
Develop and manage budgets for demo instances ensuring costeffective utilization of resources.
Track and report on expenditures identifying opportunities for cost savings.
Intake and Procurement Process:
Manage the intake process for new demo instance requests ensuring alignment with organizational goals.
Collaborate closely with the procurement team on the procurement process including vendor selection and purchase order management.
Renewals Management:
Track and manage the renewal process for all demo application licenses and subscriptions.
Ensure timely renewals to avoid any service disruption.
Collaborate with the procurement team to negotiate renewal terms with vendors to secure the best possible rates and conditions.
Productivity and efficiency:
Analyze and identify repetitive administrative tasks to design and implement automation solutions for improved efficiency. Examples might be user creation license allocation or removal connection creation in demo workspaces and many more.
Requirements
Please note: In this role you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST!
Qualifications / Experience / Technical Skills
University degree or equivalent educational experience ideally in a technical or engineering field or equivalent industry experience.
Minimum of 5 years of experience in application management IT governance administering applications and performing complex configurations.
Proven track record of managing budgets and procurement processes.
Experience in a customer support or userfacing role is highly desirable.
Certification formal training or deep familiarity with platform administration integration development and platform architecture is advantageous.
Familiarity with process orchestration workflow tools Business Process Management Robotic Process Automation or other automation products.
Excellent troubleshooting and problemsolving skills.
Strong understanding of application management and governance.
Experience administering applications including user management permissions configuration and license assignment.
Familiarity with concepts like Single SignOn (SSO) MultiFactor Authentication (MFA) and Identity Federation. Understanding of OAuth 2.0 OpenID Connect (OIDC) and SAML protocols. Experience setting up and configuring IDPs like Okta.
Familiarity with setup and configuration of software applications.
Knowledge of IT infrastructure and cloud services is a plus.
Ability to document configurations settings and processes.
Proficiency in budgeting and financial management.
Soft Skills / Personal Characteristics
Excellent organizational and multitasking abilities.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Problemsolving mindset with attention to detail.
Customerfocused approach with a commitment to providing highquality support.
Technologically adept and quick to grasp new systems and concepts
Please respond to the Job Application Questions below with thorough and honest answers concise yet detailed responses will distinguish you in our selection process.
All submissions are personally reviewed by the Hiring Team not evaluated by AI.
(REQ ID: 1934
Required Experience:
Senior IC
Employment Type
Full Time
