IT Field Support Technician
IT Field Support Technician
Posted on :
11-04-2025
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1 Vacancy
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Job Description
IT Field Service Technician
Boston MA
SUMMARY:
Founded in 2001 Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud Cybersecurity Knowledge Management and Enterprise solutions. We know our defense federal and civilian customers have critical IT infrastructures that must remain reliable available and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a VeteranFriendly employer we are proudly partnered with the Virginia Values Veterans (V3 Program and a recipient of the HIRE Vets Gold Medallion Award which recognizes our commitment to recruiting our nations Veterans. Recognized on the Inc. 5000 list of Americas fastest growing companies in 2020 & 2021 and named as one of the 2022 Best Places to Work in Virginia we are always looking to hire top talent in the field come join us today!
POSITION SUMMARY:
Indigo IT is seeking to add an IT Systems Technician to our growing field support team. This team is integral to ensuring the technology used by Customs and Border Protection are up to date and secure.
JOB RESPONSIBILITIES:
- Provide Tier 1 Tier 2 and Tier 3 technical support for the Department of Homeland Security and Customs and Border Protection (CBP).
- Maintain 24/7 network security to trade and passenger systems in various locations.
- Install protect administer update and authenticate user access to sensitive systems servers hardware and software. Provide a record of all changes and configuration updates.
- Troubleshoot and fix network and client problems in Active Directory.
- Support various IT rollouts migrations upgrades etc.
- Install/configure laptops tablets and mobile devices using to ensure compliance with government security protocols.
- Install and configure data backup systems and storage devices antivirus software and server and workstation patches.
- Travel to or remotely access CBP sites to troubleshoot and repair servers.
- Support network issues pertaining to switching routing general networking infrastructure.
- Manage Main Distribution Frame/Independent Distribution Frame physical infrastructure.
- Create certified category 5/6 cabling.
- Manage Active Directory policies scripts and permissions.
- Interface with the Network Operations Center (NOC) and Security Operations Center (SOC) for support of DNS WINS and Proxy.
- Report all suspicious activity to the CBP Computer System Incident Response Center (CSIRC).
- Participate in new hardware and software compatibility and usability testing.
- Interface with Electronic Mail Operations (EMOPS) regarding the Exchange Mail Systems.
JOB REQUIREMENTS:
- Active Top Secret clearance or CBP Background Investigation REQUIRED
- 3 years experience troubleshooting/upgrading/migrating various IT systems (workstations laptops mobile devices servers printers routers/switches)
- Working knowledge of LAN/WAN technology and network security protocols
- Experience troubleshooting software and hardware issues (Active Directory Windows OS Symantec etc)
- Familiarity with ServiceNow ticketing system or similar tool
At Indigo IT we offer an expansive benefits package for our employees which includes: Medical Dental and Vision coverage options. In addition we offer 401(k) with company match Group life and disability Flex Spending Accounts (FSA) Paid Time Off (PTO) Paid holidays and Education assistance. We also have in house training programs for employees we reward thought leadership with bonuses and recognition for publishing speaking and innovative thought leadership in our industry.
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer making decisions without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class.This employer uses EVerify.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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