MT- Voice
MT- Voice
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Management Trainee Voice & Accent!
In this role Trainer must train the new joiners on Soft Skills to improve and standardized their communications Train / develop effective and efficient customer handling skills to attain customer delight stage in customer service by meeting all quality metrics
Responsibilities
To train and mentor new hires in batches as per training plotter
To train and lead OJT agents on the floor. Meet NHT and OJT throughput
To do all floor refreshers on time as per business and floor requirements
To perform all activities and show efficacy as per business expectations
To conduct internal and final assessments to all new hires and meet scores
To conduct training and improve all identified TNI or Bottom Quartile agents
Improve the efficacy and performance of agents New Hire / OJT / Floor agents
To extend all required support to Operations whenever required.
Qualifications we seek in you!
Minimum Qualifications / Skills
Any Graduate
Excellent Communication and Presentation skills
Preferred Qualifications/ Skills
Relevant year experience in communications training
Relevant year experience in customer service training
6 days working. Candidate must work from Client Location.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at genpact and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Employment Type
Full-Time
