Training and Customer Satisfaction Specialist
Training and Customer Satisfaction Specialist
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Job Description
Join the Future of Pharmacy Automation with ARxIUM!
Who We Are:
ARxIUM is a leader in pharmacy automation offering innovative hardware and software solutions globally. With over 20 years of experience we serve customers in North America Europe and Asia and operate in Winnipeg the Chicago area and remotely across North America and Europe.
ARxIUM is proud to offer the successful candidate:
- Medical dental and vision benefits or Health Spending Account
- Companypaid life/ADD insurance
- RRSP/DPSP
- Flexible work schedule and generous paid time off
- Employee referral program
- Competitive salary
Summary of Position:The Training and Customer Satisfaction Specialist manages the implementation and optimization of ARxIUM solutions including RIVA IV automation. They deliver training ensure smooth golives address client queries and build relationships with stakeholders. The role also involves identifying new business opportunities and providing feedback for product development.
Essential Functions:
- Serve as the lead point of contact for all customer account management matters ensuring strong longlasting client relationships.
- Act as the internal contact for key accounts building rapport with clients to address their ongoing needs and concerns.
- Participate in the development and delivery of training programs including creating updating and reviewing course materials.
- Conduct instructorled training sessions for both customers and employees.
- Execute job activities in compliance with regulatory and cGMP requirements.
- Communicate the progress of initiatives and customer satisfaction metrics to stakeholders.
- Drive customer satisfaction by setting performance metrics gathering data and providing regular feedback.
- Forecast and track key account metrics and identify growth opportunities.
- Understand and document the clients environment processes and challenges to ensure tailored solutions.
- Assist with complex client requests or issue escalations ensuring quick and effective resolution.
- Travel to key accounts (up to 40 for business reviews training feedback and issue resolution.
- Responsible for project planning communication implementation and accountability across all stages.
- IV compounding experience is required.
- Proven ability to communicate present and influence key stakeholders effectively.
- Strong proficiency in Microsoft Office (Word PowerPoint) with intermediate to advanced computer skills.
- Demonstrated experience in delivering clientfocused solutions that address customer needs.
- Exceptional listening negotiation and presentation skills.
- Outstanding verbal and written communication abilities.
- Skilled at prioritizing and executing tasks in highpressure situations adapting to shifting priorities and managing a dynamic workload.
- Strong analytical and problemsolving abilities.
- Familiarity with Salesforce is a plus.
- Experience in a Regulatory/cGMP environment is an asset.
- A pharmacy technician along with relevant experience and a strong pharmacy background is required.
- Alternatively an equivalent combination of education (Biology Chemistry Biochemistry) and experience will be considered.
ARxIUM
Required Experience:
Senior IC
Employment Type
Full-Time
