Program Auditor OperationsPatient Services
Program Auditor OperationsPatient Services
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Important Notice
Due to an increase in hiring scams please be aware that if you are selected to move forward in our hiring process a member of our Talent Acquisition team will contact you directly using an official @pharmacord and/or @echo.newtonsoftware email address regarding next steps in our interview process.
Please Note:
- PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @pharmacord or @echo.newtownsoftware email address or through our scheduling platform Calendly.
- We will never request your bank account information at any stage of the hiring process.
- We will never send a check (electronic or physical) to purchase home office equipment.
If you receive any suspicious communication regarding employment with PharmaCord please report it to our Talent Acquisition team immediately at
The program auditor is responsible for conducting detailed case audits acting as a subject matter expert creating comprehensive documentation and reporting on operational quality within the program. This role focuses on ensuring adherence to quality standards regulatory requirements and improving overall service delivery.
A typical day in the life of a Program Auditor will include the following:
The program auditors responsibilities include but are not limited to the following:
- Conduct thorough call and case audits for individual team members to ensure compliance with company standards and protocols
- Provide detailed feedback to individuals being audited and their leadership to foster improvement and adherence to best practices
- Conduct internal program audits and support external program audits
- Conduct audits at the individual and process level
- Conduct Adverse Event audits
- Documentation creation and review including training materials based on audit findings
- Support the alignment of controlled documents to be accurate based on program expectations
- Attend and engage in program updates and trainings
- Provide a detailed analysis of audit results including overall trends for the program comparisons of results on an individual agent level as well as on a team level and a report of findings and action items identified
- Work with multiple platforms to identify individual and program trends to create constructive feedback
- Assists with CAPA investigations and root cause analysis
- Act as a Subject Matter Expert
- All other duties as assigned
This job might be for you if (must have requirements of the role):
Successful candidates possess the following personal attributes:
- Detail oriented
- Ability to multitask effectively
- Maintain standards of honesty and integrity
- Ability to effectively collaborate
- Ability to act independently with sound business intelligence
- Take responsibility for performance
- Excellent written and oral communication skills
- Experience using Word and Excel
- Be adaptable and handle change with flexibility
- Be innovative and open to new ideas
- Achievement driven; constantly striving to improve or to meet a standard of excellence
- Align with the goals of the group or organization
- Ready to take initiative and act on opportunities
- Be optimistic and pursue goals persistently despite obstacles and setbacks
- Identify opportunities and provide solution focused feedback
- Be service oriented and anticipate recognize and meet needs of others including patients and care partners
- Communicate clearly and send clear messages in all conversations including reviewing opportunities with leadership and agents on the program
- Understand data and have strong skills in data analysis
Requirements:
- Bachelors Degree strongly preferred
- Previous quality control and assurance experience preferred
- Previous healthcare experience strongly preferred
- Client Audit experience a plus.
- Knowledge of the specialty drug product marketplace health insurance claims processing and commercialization of products and working with manufacturers is a plus
- Bilingual in English and Spanish or Chinese/Mandarin a plus
- Root cause analysis CAPA or nonconformity experience a plus
- Document Control experience a plus
- We are located in Jeffersonville IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)
Physical Demands & Work Environment:
- While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit use hands to type handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97 accuracy is required.
- Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required.
- Regular predictable attendance is required; including quarterdriven hours as business demands dictate.
- This is an officebased position the ability to sit for extended periods of time is necessary.
- Although very minimal flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers etc.
- Due to investment in program specific training candidates are expected to maintain role for a minimum of 1 year especially within a clientfacing role prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration employee development and promotion from within. Exceptions will be reviewed on a casebycase basis to assess business need and service impact.
Once you land this position youll get to enjoy:
Our Benefits & Perks
- Company paid Shortterm Disability (STD)
- Increased competitive 401(k) company match up to 4
- Affordable Medical Dental and Vision benefits PharmaCord covers 75 of Medical Premiums for our employees
- Wellness discounts of up to $260 per year for participation in wellness program
- Annual HSA employer contribution
- Company paid and voluntary Life Insurance options
- Voluntary Life AD&D and LongTerm Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program up to $5000 per year
Competitive Compensation & Flexible Working
- Competitive starting pay rates
- Toll reimbursement program (valued at $678.60 per year)
- This role may be eligible for a hybrid schedule 50 in office 50 remote). To qualify for a hybrid schedule you are required to work a minimum of 6 months onsite at our headquarters location. You must show youve successfully completed training are in good performance and attendance standing and are consistently meeting KPIs as outlined within the program business rules.
- Multiple shift options between 8 AM and 11 PM Monday Friday
A Career Youll Love
- Working for PharmaCord voted Best Places to Work in Kentucky for 2019 and 2021
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
- Opportunities for advancement with a company that supports personal and professional growth
- A challenging stimulating work environment that encourages new ideas
- Exposure to many learning and development opportunities
- Playing a crucial part in the lives of our patients physicians and pharmacies by enhancing the patient services experience
- Our new state of the art Headquarters building offering many amenities including collaborations spaces outdoor dining walking path marketplace caf and more!
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
At PharmaCord we dont just accept difference we celebrate it support it and we thrive on it for the benefit of our employees our products and our community. PharmaCord is proud to be an equal opportunity employer.
Want to learn more about us Find us on LinkedIn Glassdoor Twitter & Facebook!
Employment Type
Full-Time
Key Skills
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