Resident Services Coordinator-Scattered

Accepting Applications until Filled

Who We Are

Project for Pride in Living Inc. (PPL) is a nonprofit organization dedicated to empowering lowincome people to become selfreliant through integrated services. When joining PPL you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission tobuild the hope assets and selfreliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.

Job Summary

The Resident Services Coordinator will provideinvaluable personcentered services and build meaningful relationships withthe individuals served. This role helps individuals in our community maintain housingstability by carrying an average caseload of 2025 scattered site participantswho have experienced longterm homelessness. They are adept in navigating HarmReduction and the Housing First Model approach to partner with participantsfrom diverse communities who have experienced homelessness and behavioral healthchallenges.

Essential Duties and Responsibilities:

• Engage with participants to assess their strengths/barriers and create customized participantdriven housing stability plans. Update and modify to reflect current goals needs and housing retention barriers.
• Keep accurate up to date documentation including but not limited to goal plans case notes incident reports funder data receipts etc.
• Collaborate with the Housing Coordinator in transferring tenancysustaining services to the Resident Services Coordinator. Services are provided inhome and in the community.
• Provide support and backup to staff as needed.
• Connect households to security deposits furnishings basic needs and emergency resources.
• Provide tenancysustaining services to include understanding the lease communicating with property management managing neighbor conflict paying rent on time and addressing other behaviors that may jeopardize housing.
• Visit and inspect participant apartments monthly to ensure that they are properly maintained.
• Assist with the housing recertification process.
• Utilize skills and community resources to provide crisis prevention and intervention.
• Support strategies to promote neighborhood apartment building and personal safety.
• Support participant health and wellness through connections to physical mental health and recovery resources.
• Assist participants to maintain or increase income through benefits assistance or involvement with volunteering education and employment activities.
• Help participants navigate transportation needs including access to bus tokens gas cards and driving residents to appointments in personal or PPL vehicles.
• Help residents build social support with family peers neighbors etc.
• Provide and/or facilitate translation and interpreting services.
• Communicate and coordinate services with all team members and other needed internal and external stakeholders.
• Participate in internal and external professional development team meetings case consultation special initiatives PPL committees and organizationwide meetings.

Minimum Requirements:

• Selfstarter with excellent verbal and written communication skills.
• Ability to respond to the unique cultural economic and social needs and resources of residents using these unique resources to meet their goals.
• Experience with case management or developing supportive housing service plans.
• Ability to provide crisis intervention and support.
• Strong group facilitation mediation interpersonal organizational and outreach skills.
• Ability to efficiently coordinate track and complete multiple tasks as well as adjust to changing priorities.
• Ability to work independently and as a team member.
• Ability to maintain confidentiality and boundaries in all interactions with residents staff volunteers and the public.
• Valid drivers license and insurance successfully complete a motor vehicle records screen reliable vehicle and ability to transport participants.
• Experience with Motivational Interviewing PersonCentered or DBT skills is a bonus.
• Ability to recognize and address mental health challenges chemical dependency and other problematic behaviors.

Minimum Technology Qualifications:

Ability to use:

• Microsoft Office Suite: Excel Outlook and Word
• Electronic timecard system
• SharePoint file system
• Database systems particularly Apricot
• Office equipment including telephone smartphone and voicemail systems copier printer scanner and fax machine.

Education and/or Experience:

• 13 years of experience with the target population served preferred.
• A course of study in a health or human servicesrelated field leading to a Bachelor of Arts Bachelor of Science or Associate degree.

Salary/Wages:$22.00$24.00 Hr. DOQ

Hours: MondayFriday 8:30 am 4:30 pm

PPLs work structure strikes a balance between onsite presence at the office or satellite locations and remote work from homebased on the programs needs. You will work with your supervisor to find the right balance for your team.

Benefits:Health & Dental; Employer Paid Short & Long Term Disability Insurance Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO and paid Holidays; 403(b) Retirement Plan with Employer Match; Summer halfday Fridays; Two weeks of comprehensive onboarding 20 hours of fieldspecific training and $300 of yearly professional development fundslearning opportunities including the Intercultural Development Inventory Courageous Conversations about Race and Affinity Spaces.BSW/MSW candidates can gain practice hours and supervision toward their licensure; an impactful presence in an organization that makes a difference in many lives.

How to Apply:

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and inperson interviews references and background checks for final candidates.

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve particularly those disproportionately affected by systemic inequities. Persons of color women members of the LGBTQ community veterans and individuals with disabilities are strongly encouraged to apply.

PPL is an EEO/AA employer. PPL participates in the federal Everify program to confirm all newly hired employees identity and employment authorization.

In compliance with the Americans with Disabilities Act the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.