FSE Local

Work for the WORLD LEADER in Robotics! If you know how to diagnose and repair Fanuc robots I have a job for you. I need an automation superstar here in Metro Detroit what about you

NOTE: The more DETAIL provided in the application the faster we can move on your new career!

Job Title: Field Service Engineer (Remote)

DESCRIPTION:

• The purpose of the Field Service Engineer is to provide The Companys customers with onsite repair troubleshooting programming or maintenance services for The Companys Robots and related system peripheral equipment on an emergency or unscheduled basis.
• The Field Service Engineer must be able to travel to a customer site on a moments notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions. Assignments may involve long hours night weekend and holiday work.
• Air travel is sometimes required.
• Customers may contact the 24hour Hotline or the remote service engineer for service requests which are logged in the Technical Service Log by the person contacted.
• If the call is received by the Hotline it is assigned to a Service Engineer by the Service Dispatcher. It is the Service Engineers responsibility to schedule the call with the customer identify and obtain any parts or software required.
• Upon the completion of the call a Field Service Report describing the problem the corrective action and detailing the labor material and travel expense costs is provided to the customer and then returned to HQ for processing.

ESSENTIAL FUNCTIONS:

• Ability to discuss diagnosis & repair robot operational and process problems as reported by the customer or Hotline
• Troubleshooting repair and maintenance of the Companys Robots and controllers electrical control devices and peripheral equipment
• Primary responsibility is to support The Companys Robot products.
• Documenting The Companys products and related peripheral equipment performance failure modes and reporting results for the purpose of troubleshooting repairing and restarting the system
• Daily reporting to the Service Supervisor & Dispatch to update status & availability
• Completion of a Field Service report for each customer call
• Maintenance of a service tool kit and documentation to facilitate rapid customer response
• Perform warranty service on The Companys products
• Coordinate responsibilities activities and schedule with Service Supervisor to insure customer satisfaction proper billing and support collections activities
• Communicate frequently with involved The Companys America employees and customer employees to insure that expectations are being met
• Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
• Maintenance of a home office for coordinating activities in between service calls

MINIMUM REQUIREMENTS:

SKILLS/KNOWLEDGE

• Expert in reading and interpreting electrical mechanical and pneumatic prints and related technical documentation.
• Ability to read and interpret PLC ladder logic
• Minimum previous experience with The Companys robots controllers and peripheral equipment onRJ3iB R30iA and R30iB control platforms
• Previous experience with The Companys application software and programming
• Previous experience with common robot applications (spot welding arc welding material handling)
• Ability to utilize common PC and Microsoft Office applications (Outlook Word Excel)
• Ability to work safely and effectively within OSHA Laws
• Welldeveloped technical writing skills
• Welldeveloped technical communication skills
• Able to work at customer sites with little direct supervision
• Able to direct the activities of other The Companys employees at a customer site

EXPERIENCE/EDUCATION

• Bachelors Degree in an Applied Science or equivalent technical education preferred
• Five years Robotics Integration/Installation/Service Experience
• Mechanical/Electrical/Pneumatic Troubleshooting Teardown and Repair Experience
• Significant Travel Experience