AudiologistOperations Manager
AudiologistOperations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
The Audiologist/Operations Manager is a key executive role at SyncLync responsible for leading the Customer Care Specialist and Quality Technician teams as well as optimizing operations that directly impact product quality and customer satisfaction. This role combines clinical expertise in audiology with operational acumen to enhance service quality drive process improvements and ensure a seamless toptier customer experience. The Audiologist/Operations Manager collaborates closely with the President and other senior leaders to support SyncLyncs strategic goals customer outreach and product quality initiatives.
Responsibilities:
Operational Leadership
Oversee daily operations of the Customer Care and Quality teams ensuring adherence to SyncLyncs standards for excellence
Drive process improvements to enhance customer service streamline workflows and improve service delivery
Ensure timely and effective resolution of customer service inquiries and technical issues related to product quality
Develop and implement departmental policies and procedures to support SyncLyncs growth and operational objectives
Quality Control and Compliance
Establish and monitor quality control standards for hearing aid products and services ensuring compliance with regulatory requirements
Collaborate with Quality Technicians to identify track and resolve product quality issues
Serve as the primary point of contact for compliance audits and regulatory inspections related to product quality and audiology services
Customer Engagement and Service Excellence
Act as the Voice of the Customer advocating for highquality service and product reliability
Oversee customer outreach initiatives to ensure satisfaction retention and continuous improvement
Collaborate with the Customer Care team to implement solutions for complex issues and drive customercentric improvements
Team Management and Development
Lead mentor and evaluate the Customer Care Specialists and Quality Technicians fostering a positive collaborative and highperformance team environment
Conduct performance evaluations and provide constructive feedback and coaching
Ensure team alignment with company goals and monitor KPIs related to customer satisfaction quality and efficiency
Product and Service Development Support
Collaborate with Sales Marketing and Product Development to ensure product launches are aligned with customer care and quality standards
Provide expert feedback on new product features and enhancements to optimize functionality and usability for endusers
Assist with product demonstrations and training initiatives for customerfacing teams and partners
Strategic Planning and Reporting
Prepare and present monthly operational reports to the President including KPIs wins and areas for improvement
Support the development of strategic initiatives to enhance product quality customer satisfaction and overall departmental efficiency
Marginal Job Functions
Engage in other projects and responsibilities as assigned
Education:
Doctorate in Audiology (Au.D. or Masters degree in Audiology required
Additional coursework in business or management preferred
Experience:
5 years of experience in audiology with a focus on customer care or operations management in a clinical or health technology environment
Proven experience managing teams and overseeing quality control processes
Familiarity with hearing aid products audiometric equipment and/or hearing care procedures
Other Requirements:
Strong analytical skills with a keen understanding of audiology and operations
Proficiency in project management and quality assurance processes
Advanced knowledge of Microsoft Office and relevant CRM and ERP systems
Strong verbal and written communication skills with the ability to present complex information to diverse audiences
Benefits:
We offer an excellent compensation package and teamoriented work environment with growth opportunities. Some of our outstanding benefits include:
Health & Dental Insurance
Company paid Life Insurance
401(k)
Paid Time Off benefits
Product discounts
Wellness programs
Required Experience:
Manager
Employment Type
Full-Time
