Allocator
Allocator
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Job Description
Job Title: Allocator
Location: Bristol Airport
Reporting To: Duty Manager
Salary: Competitive
Shifts:Rostered 4 on 4 off shift patterns.
Hours: 40 hours average per week
Role: Permanent
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
Purpose:
The Allocators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks within defined time frames utilising Avtech in order to meet client specifications.
Key Responsibilities:
- Monitor the issuing and receiving of equipment to all staff
- Assign staff to new jobs using Avtech and monitor their progress
- Assist the Duty Managers with ensuring adequate staffing levels
- Keep the Duty Manager informed of potential delays or problems
- Collate incoming requests for assistance update Avetch plan and allocate tasks to staff to meet required service standards
- Ensure customer requests are met within SLA
- Receive and respond to telephone enquiries from staff and customers in professional manner.
- Liaise with all airline staff and handling agents.
- Provide detailed reports on delays failed SLAs accidents and incidents
- Brief staff on relevant operational matters
- Escalate possible service failures ideally before they happen.
- Identify operational challenges and produce a plan to respond.
- Ensure a fair and consistent approach to staff when allocating work.
- Ensure staff are working appropriately and in a timely manner
- Promote and identify efficient ways of allocating
- Forward plan continuously for the next 36hours
Carry out any reasonable task requested by the management team. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.
Requirements
Required Experience and Skills:
- Previous experience of primarily working in a similar role is desirable
- The ideal candidate will have excellent communication skills
- Must have the right to work in the UK
- Must pass a DBS check
- Must be able to provide 5 years reference information
Desirable Skills:
- Excellent communication & interpersonal skills
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
Please note that any applicant that has spent more than 6 months in any country other than the UK in the last 5 years; will need a police clearance from all countries that this would apply to.
The police clearance will need to cover the full date range the applicant was in the specific country furthermore the police clearance needs to be obtained before the applicant attending any interview with ABM.
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit www.abm.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Employment Type
Full-Time
