Patient Services Coord II

MGH

Posted on : 10-04-2025

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1 Vacancy

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Job Location

Charlestown, RI - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 10-04-2025

Job Description

MassachusettsGeneral Hospital is an Equal Opportunity Employer. By embracing diverseskills perspectives and ideas we choose to lead. Applicationsfromprotected veterans and individuals with disabilities are stronglyencouraged.

Higher education/training in any one of the following categories preferred: Associates Degree in Secretarial Science/Business Secretarial Training Certificate Program or Bachelors Degree.

Minimum of 23 years work experience in customer service or administrative office preferred.

Crosstrained in all clinic coordinator duties associated with the back office including but not limited to the following tasks: scans patient records provides phone line and voicemail coverage appropriately triages patient care and prescription refill requests explains new patient procedures schedules for provider appointments and infusion appointments processes necessary billing edits processes prior authorizations for prescription and infusion medications keeps track of supplies manages incoming and outgoing faxes and outgoing mail and sorts appropriately maintains cleanliness in the back office and supply closets and coordinates research studies as needed

Utilizes MGHprovided software and webbased applications to coordinate appointments messages and requests for Rheumatology patients and providers

Triages and manages complex patient interactions via telephone call or in clinic effectively and courteously. Displays professional and caring customer service with patients providers and staff

Provides support and information to providers for problemsolving troubleshooting and managing complex patient situations

Provides crosscoverage for other Practice staff members as needed (staff absences vacations

etc and during variations of workflow). Works effectively with other Practice staff to manage workflow as a team

Learns about complexities of various insurance plans and payers including HMO plans Managed Care and other Third Party Insurers as it relates to Rheumatology patients and payment issues (selfpays copays referrals prior approvals etc). Can help educate Rheumatology patients how to navigate coverage issues by referring to appropriate resources

Maintains confidentiality and privacy consistent with HIPPA guidelines

Identifies and communicates to the Practices leadership issues of process creating inefficiencies within the operation. Assists in their resolution as needed

Assists with special projects and responsibilities as assigned by Practice Leadership.

Demonstrated technical ability to learn various new software and webbased applications and how to effectively interface between programs

Demonstrated ability to work independently with limited supervision and with others as a team

Strong attention to detail and organizational skills and effective time management skills

Highlevel communicator with all levels of staff physicians nurses and management both in verbal and written communication

Demonstrates exceptional customer service skills or willingness to learn

Demonstrates knowledge of HIPAA Confidentiality and Privacy policies

Employment Type

Full-Time

Company Industry

Department / Functional Area

Customer Service

Key Skills

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About Company

MGH

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Patient Services Coord II

MGH

Job Description

Employment Type

Company Industry

Department / Functional Area

Key Skills

About Company

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