Scheduler
Scheduler
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Purpose
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
The Role
Understand and build effective and efficient schedules around our clients and carers.
Ensure schedules are prepared considering travel time holidays training and lastminute cancellations.
Be responsive to changes in the schedule and liaise with relevant team members.
Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
Ensure client schedules are matched to their needs with the same carer and the same times each week where possible.
Manage staff sickness including booking returntowork meetings and ensuring appropriate cover is in place.
Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
Work with the recruitment team to ensure sufficient current and future staffing levels are met.
Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
Add and maintain all client and Care Professional information onto to the electronic scheduling system.
Participate in out of hours on call rota
Support with care visits as required ensuring continuity and quality of service.
Carry out any other duties deemed necessary for the successful operation of the business.
Ensure compliance with Home Insteads Equality Diversity and Equal Opportunities Policy in respect of employment and service delivery.
Qualifications :
Essential Criteria
Experience working in a scheduling role within a home care or other relevantenvironment such as logistics.
Good working knowledge of IT systems with experience in Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
Highly resilient and positive with excellent communication skills.
Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
Team player with strong interpersonal skills with the ability to build rapport quickly.
Excellent attention to detail with the ability to multitask.
Logical and analytical with the ability to work on own initiative and meet deadlines.
Role Specific Competencies
- Adapting to Change
- Planning & Organising
- Resilience
Core Competencies
- Driving Results
- Customer Service
- Influencing
- Teamwork &Collaboration
- Communication & Relationship Management
- Agile Learner
Additional Information :
If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities duties skills efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to a Criminal Records check at the appropriate level.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
