Associate Field Service Technician Viterbo VT Italy
Associate Field Service Technician Viterbo VT Italy
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Salary Not Disclosed
1 Vacancy
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyperconnected consumercentric world. Join us in connecting people to commerce in this vital rewarding role.
This is a remote job and the successful candidates will support mainly in Viterbo area.
You will be participating technical maintenance for primarily ATMs and retail. Secondarily you will be first point of service contact for EVC stations. This is a great opportunity to become a EV Charging Station Technician with comprehensive training on the job.
Grow with us! Access to training platforms internal & external trainings. Supporting experts and the reallife challenges where you will put all this theory in practice allows you to build up your hard & soft skills!
Installs debugs and provides technical maintenance for product and component hardware and software mainly on customer premises. Provides scheduled inspection cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities
- Gains familiarity with Field Service Technician practices and procedures.
- With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Refills consumables as directed.
- IMAC/R: Installs moves adds changes and removes hardware and software products.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Participates in regular hardware and software trainings (on the job classroom and web based).
- Participates in the implementation of measures to achieve agreed KPIs.
- Assists with special projects as assigned.
Qualifications
- Education or equivalent work experience required.
- Minimum of 12 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Drivers license and driving record that satisfies DNs fleet requirements.
#LIRemote #LIEK1
Required Experience:
IC
Employment Type
Full-Time
