Customer Service Supervisor
Customer Service Supervisor
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Job Description
A familyowned business since 1924 A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of LessThanTruckload (LTL) service centers warehouse facilities and dedicated locations we have the ability to offer flexible and seamless integrated solutions tailored to our customers needs.
Simply put when it comes to integrated supply chain solutions Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Position Summary:
As a Customer Service Supervisor for Pyle you will be responsible for overseeing the daily operation of the Customer Service department while assisting the leadership team in designing and implementing programs to improve performance and efficiency.
The responsibilities of the position include butarenot limited to:
- Coaching and mentoring Customer Service Representatives by being on the floor to answer questions as well as offer advice encouragement reinforcement and immediate feedback
- Overseeing individual and team performance by providing individual coaching feedback sessions. Maintaining focus on improving customer satisfaction monitoring real time service levels and schedule adherence
- Ensuring accountability of each CSR by addressing and documenting performance related activity
- Monitoring calls on a regular basis; tracking and reporting key performance measurements
- Assisting in the combined leadership efforts to achieve the department service level goals while answering calls and assisting all teams with nonphone tasks
- Conducting yearly performance evaluations
- Analyzing problem trends through reporting analytics of Salesforce
- Managing Salesforce email ticket boxes
- Providing backup support to Customer Service Managers as needed
To be qualified for this position you must possess the following:
- Minimum two years experience in a customer service supervisor or similar position; High School Diploma or equivalent
- Excellent communication skills
- Strong organizational skills and attention to detail
- Energetic and passionate with the ability to motivate
- Ability and willingness to participate in a team environment
- Ability to solve problems effectively and in a timely manner
- Maintaining a positive and professional demeanor with at all times while adhering to departmental and corporate HR guidelines
- Demonstrated ability to adapt and excel in a fastpaced environment; scheduling flexibility to meet the needs of the business
For a full job description associated with this posting please contact A. Duie Pyles Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all jobrelated duties and qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
